Lloyd — reg - defective product - lloyd split ac

Address:

QUARTER NO 124A, SECTOR 12, UKKUNGARAM, VISAKHAPATNAM, 530032

Dear sir,
Reg - lloyd split ac - ls19a3s88854

Wrt the above split ac, it is not working properly since purchase.
Every year i am lodging complaint and technicians are looking at temporary solutions.
In the recent complaint vide[protected], which was assigned to t02 sukavasi venkata ramana - [protected], has collected rs.1550/- towards rectification of problem in the circuit board and service charge.
I thought ac is ok and shared the kkg code also, but ac is still not functioning well. Insufficient cooling is the problem.

Every time circuit board or sensor or some spare problem is coming and i am spending more than new ac machine cost on it.

Kindly replace the machine with new one.
I never faced this type of problems with other manufacturers ac machine working in other rooms.
If suitable replacement is not taken, i may refer the case to consumers forum.

Regards
D. V. A. N. Raju

From: "dantuluri ramesh"
Sent: fri, 18 may 2018 22:20:53
To: "nodal. [protected]@lloydmail.com"
Cc: "chanti. [protected]@lloydmail.com", "surya. [protected]@lloydmail.com"
Subject: fw: reg - repetation of same complaintsplit a/c complaint being not properly attended

Complaint no: hil[protected].
Pl. Take immediate action for change spare

From: "dantuluri ramesh"
Sent: tue, 11 oct 2016 20:50:47 gmt+0530
To:
Subject: fw: reg - split a/c complaint being not properly attended

From: "dantuluri ramesh"
Sent: tue, 11 oct 2016 20:48:24
To:
Cc:
Subject: fw: reg - split a/c complaint being not properly attended

From: "dantuluri ramesh"
Sent: sat, 13 aug 2016 20:07:36
To:
Subject: reg - split a/c complaint being not properly attended

Dear sir,

Ref: complaintid is: leel[protected]
I have lodged complaint reg my lloyds split a/c for not working (Ice forming) on 13/07/16.
Your technician shiva attended, cleaned the m/c and assured that there is no other complaint in the m/c.
Again m/c not worked and condition became further bad.
So i gave complaint again on 21/07/16.
Attended the call and said sensor to be replaced.
After kept waiting for receipt of sensor for so many days he attended with new part on 10.08.16
Finally he told some other problem (Gas to be filled)
Again on phone he is telling some e1/e2 error is coming.
Gas also filled and collected rs.2300/- but the problem remains same.
Again informed to vizag i/c of complaints mr. Murthy.
Techinicians visited later and were unable to resolve the problem.

I have not received reply from surya. [protected]@lloydmail.com and now i am forwarding this mail to you sir.
If problem not resolved now also i will go to consumer forum.

Regards
D. V. A. N. Raju
[protected]


Lloyd customer relationship management
Your complaintid is: leel[protected]
Call recd on 21/07/2016 time (Hh:mm) 10:40:am
Customer name d van raju address #514a sector 8 ukkunagaram steel plant vishakapatnam dist
Phone no mobile [protected]
Pincode 530032 land mark 0
Caller name emailid n/a
Call refered by customer caller phone
Appointment dealername bharti enterprises
State andra pradesh bsh ashvkp
Location rse gajuwaka service provider golagani siva
Product categ sac model ls19a3s
Product name sac product sr no. Ls19a3s88854
Complaint reported not working special instruction ice forming
Call attended on 23/07/2016 time (Hh:mm) 12:01:pm
Warranty status out of warranty warranty date 17/07/2014
Fault diagonosed room and coil sensor req reappointmen
Serviceactioncode select servicename
Technician name shva status pending
Technician remark room and coil sensor req csdremark
Payment collected 0

Parts replaced required
P1 p2 p3 p4 p5
[protected]
Customer comment 1 auditor remark 1
Customer rating select service cost 0
Technician sign customer sign

Remarks
Callrecd callrecd status productname warrantydate servicename
Leel[protected] 21/07/2016 pending sac 17/07/2014
Leel[protected] 13/07/2016 completed sac waste call
Leel[protected] 13/03/2015 completed sac 02/11/2013 adjustment
Leel[protected] 22/05/2014 closed sac 02/11/2013 cleaned