Lloyd — split ac purchased on 13.6.2017

I purchased 4 split Acs from your dealer Uniflame Equipment, MRD Road, Bamunimaidam, Guahati, Assam on the 13 th June 2017 for my new flat . During installation process one of the outer units was found faulty and was replaced . However, I had to lodge complain for not cooling for another unit to the customer care vide service request Id HIL[protected], Dated 7 th July 2018. It may also be noted that the phone no [protected], for local contact is not functional. Amidst all this I finally contacted the dealer and he put me through to marketing and then to Service enginee retc. . Finally, Sri Pankaj Das from ZONE REFRIGERATION, Lachit Nagar Main Road was in touch with me.I am told that the Inside unit had a leak and the same is fixed now for a cost of 5000.00 inclusive of testing, carriage gas, deinstallation and reinstallation etc. I realized that it was a mistake to opt for the LLOYD much too late.