Below is my compain:
"Dear Mr. ARUN, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"
I would say very very worst company service, it's been 14 days, my Split AC complain haven't resolved.
Customer care is very unmatured, and not taking any action against service center.
When I call service center, they are still saying, will take some more time for part to deliver to them.
Once part will come then they'll repair that.
Date wise:
I raised my compain on 18 June 2023, and mechanic visisted my house, and checked the AC.
Mechanic said one part is not working, and once that part will come to there service center, then he'll come, and replace that one.
On 22 June, I called Lloyd customer care for update, they told that they informed again to service center.
On the same day, service center cancelled my complain by mentioning that my phone is not reachable.
On 27 June, again I called Lloyd customer care about my problem, they said, will escalate again to service center.
Same day, I also called service center, and raised my concern, they raised a new compain.
On 1 July, again I called Lloyd customer care, they say the same thing that they will escalated to service center.
And I also called service center directly, they said still it will take 2-3 days to receive the part.
As it's been already 14 days, and no progress on my compain.
I'll never recommend any one to purchase any product of this Company as there service is very very worst, looks like fraud company.
There is nothing to take customer feedback, not any update for customer compain.
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