Lloyd — Window ac part faulty

There is problem in my ac since last 20 days, i have been continuously trying to convey my problem to the customer support but tgey are only saying that we have forwarded the issue, now after 10 days they came and check and told about a faulty component and since then the same thing going on. They are not takimg any action regarding changing the component. We are facing problem but they are not listening. Lloyd has the worst customer support.. I request you to please look into the matter asap.