Lloyd — Window air conditioner

Address:

Gautam Buddh Nagar, Uttar Pradesh, 110026

I purchased 1 ton Llyod AC on 02nd April 2017. Suddenly, the AC stopped working on 6th July 2017. I registered a complain through Toll free number on Friday, 7th July 2017. The person visited me on Saturday, 8th July 2017. It was told by him that Gas has leaked!!!.It was told by him that with 2 to 3 days, another person will come and arrange for filling the gas. However, I am waiting since then. But nobody turned up. I called up following numbers but no response ( [protected], [protected]---Rajesh Roshan--This guy never picks up the phone; [protected]--Siddharth--His no. is always busy and he does not care to call back.) There is Area Service Manager by name of Avinash, who just forwarded my mail to Some " Manoj". And, then, no response.
Such is the pathetic customer Service of LLOYD. I have following points to make:
(i) How can a NEW AC Gas can leak? Apparently, this is a case of Manufacturing defect.

(ii) You may understand that Delhi is very hot these days. How would we survive when your customer care "PROCEDURE" takes so much of time attending requests.

(iii) Why should we suffer at company's expense?

(iv) And, if your procedure takes so much of time, LLOYD should arrange for an alternative AC.

(v) And, if a brand NEW AC can leak? What is the guarantee that other parts are free of any defect?

And, I understand that the product itself is faulty and no amount of service would remedy that. And, now, I do not want the AC to be serviced. I want LLOYD take back its AC back and refund my money.