Lloyd — worst after sales service of lloyd ac

Address:

North West Delhi, Delhi, 110040

Hello sir,
I am a customer of lloyd, purchased a split ac.
Ac model no. Ls19a3af.
Request no. Is[protected]

Registered a complaint regarding non cooling of ac on 21.03.2018, engineers named krishan visited and repaired my cooling pipeline.

Again same problem occured on 22.4.2018
I registered a complaint on 24.04.2018
Engineers visited on 27.04.2018.
They said that cooling coil is damaged and need to replace the cooling coil.
I asked them till when the problem will be solved,
Engineers answered that "part is not available with company and we dont know how much time would it take".
Phone no. Of engineer is [protected]
I asked enginners for their id proof of lloyd, they denied to give.
They were repeatedly asking for kkg code only.

Then i talked to the area service head
Mr. Kamal sethi [protected],
I told them the problem, they answered the same, "sir it will take how much time, we dont know. He said whether part is available or not, we dont know".

If they answer like this, how can a customer think of being a part of lloyd in future.
I request you to please give me a serious and timely reply regarding till when my ac will be repaired.

Thangs
Surender aggarwal
[protected]
[protected]