Lloyds Ac — Brand new Split ac 2 weeks old not working

Address:

Gurgaon, Haryana, 122001

I bought a brand new split ac 2 weeks ago that has stopped working suddenly 3 day ago. I lodged a customer complaint on Wednesday 5th July @3.22 PM complaint Number- HIL[protected] at their call center and got an sms confirmation for the same. I am so amazed and disapointed at their service team that its been 3 days and no one has even bothered to call or come to address the complaint.
They use Amitabh Bachan for tall claims on their service speed and quick delivery for all tv advertisements but in reality they are nothing but a bunch of liars.
Request someone to please help.