Family Credit Care — Never respond and give sufficient info

Address:

Bangalore, Karnataka

Hi

Loan number-804664

i took a bike loan from family credit i agent who recommended the family credit was cool initially for about 1 year i didn't have any problem and later it started

1.when i wanted to change my postal address and my bank account number change they are showing me the hell
i have sent several emails and called up the family care several times but up till now my problem is not solved from past 1year,i am ready to pay the loan correctly but family care is not ready to take it and want me to pay penalty for their old jamana procedures
2.the agent in call center responds always very rudely, and i am not getting sufficient information..if i ask for supervisor they always say he is not available and he cannot speak,i cannot transfer.. and we got to wait for atleast 30minutes to speak with family care agents..
3.if i wanted to know more details, the call center agents say. contact your local centers..which 3 hrs away from my place..and i hardly get leaves to visit other places
4.when i call up the local centers..they are really scary if i want to pay the emi the manager will ask us to transfer the amount to his bank account and he will take care if i ask why they will ask us to visit local center.
5.once i have paid about 5000 rs as emi for which i still didn't get any bills for it.when asked they won`t give the right information and say i have to visit the local center and i stay very far away from the bangalore local family care center and family care facilities are really poor and some 1942 style..
wait hours in the que on toll free numbers.
always call center say--server down,
local agent say-traffic jam and today i cannot come, and
suddenly they says i have to pay so old bills which i haven't paid
never respond to emails


Thank you
T Mohan Babu
[protected]@gmail.com
[protected]