[Resolved] Locanto — Fraud and money cheating on video call service

Pravyn@93

from Chennai, Tamil Nadu

Oct 14, 2021

Address:

Chennai

It's video call service, found a number(7397#####3) from locanto. Initially she asked me to pay for pics and I paid and got some pics. Then I tried to proceed with video call service, she told 500 after paying it, again asked 1500 for video call security service, then 2000 for first time membership (mandatory) and finally of 13.5K. she said only 500 for video service and all other(13k) will be refunded. Finally, I said not required of service. She said, you will be refunded, since, service was cancelled. But, till now I didn't receive any amount. I can share her number and payment number

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Nov 14, 2021

Complaint marked as Resolved

Locanto customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

Locanto Customer Care's response Hello,

We are sorry to hear that you are experiencing problems with Locanto.

Please contact our customer support directly in order to be able to give you better service. Remember to provide some details about your issue and one of our agents will be happy to assist you.

You can use our contact form: http://www.locanto.com/run/faq_contact/
Or send us an email to [protected]@locanto.com

Best regards,
Your Locanto Team