Loop Mobile — Fraud in providing Bills & Usage GB's

Address:

Mumbai City, Maharashtra

My Name is Shaikh Mubasher Aklakh I was Using a loop Mobile no[protected] which was registered on my uncle's Name : Shaikh Salim Ahmed. I am a customer of loop mobile from last 2 years. my average bill til aug-sep 2013 was between 200-350 per month but from sep-Oct 2013 they were sending wrong bills & showing un used usage in the bill the i have taken an Internet plan of rs 57 rs in which they promise 500mb but when i have checked the mb's used in my mobile is only 450 mb & loop mobile is telling that the plan is over then i have taken an Internet plan in my another no which is of vodafone the plan was of 2GB i have used Perfect 2GB in vodafone then i have recieved the alert that my plan is over that mean loop mobile is doing fraud i.e not providing Proper Mb' or gb's as they are promising & also in my billing card i was geeting 1Gb free per month hence i had keeped a limit in my phone which my Android phone will not exceed in the month of january my billing cycle is 1 to 1 every month in the month of jan 2014 they have stopped providing services to me from 6th jan 2014 & on 1st feb i had received a bill of rs 3200/- in which there is an usage of more than rs 1700/- there customer care department is telling that i have used that data usage on 6th evening & according to my mobile data usage the usage had not exceeded 1 Gb & they are telling that the usage of rs1700 had been used after using 1GB My 1st january bill was 1300 of which i had paid rs 100 & 1200 hundred was left. in feb ther have added 2000 rs only for the Usage between 2-nd January to 6th january evening My monthly rental plan is offering me 200 mins monthly + 1GB Data Usage in 99 rental which is 111.36 per month & they had send me the bill addinng rs 2000 r only for 5 days service Regards, Shaikh Mubasher. [protected]/[protected]. [protected]@gmail.com