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L'Oreal Complaints & Reviews

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Updated: Nov 24, 2025
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A
Audrey Varma
from Darwha, Maharashtra
May 20, 2010
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Address: Nagpur, Maharashtra

Hello

I have been using loreal creme casting hair color, shade darkest brown, for quite some time.
However, i wish to state that thought he package mentions 'lasts for 28 washings' my hair color will not last more than 2-3 washing if i wash it twice a week. I would like to know on what basis is the product manufacturer making such claims and if they are making such claims why is it not applicable in my case.
Aug 13, 2020
Complaint marked as Resolved 
L'Oreal customer support has been notified about the posted complaint.
I have used L'oreal Casting Hair Color, but its staying not less than 5 days. After 5 days gray hair as usual showing. I want your suggestion that what type of color I will use in near future. Your reply is most valuable for me.
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    T
    tapati gupta
    from Delhi, Delhi
    Dec 24, 2009
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    TO WHOM IT MAY CONCERN.
    I WENT TO A LOREAL AUTHORIZED AND TRAINED BEUTICIAN ON 19TH DECEMBER 2009 TO GET A TREATMENT WORTH RS 2000/- WHICH WILL SMMOTHEN AND IMPROVE THE QUALITY OF MY HAIR. ONCE IT WAS DONE I NOTICED A SMALL BALD PATCH IN THE FRONT OF MY HEAD. THE BEAUTICIAN TOD ME THAT ITS LOOKED LIKE A BALD PATCH BECAUSE MY HAIR IS SLIGHTLY STRAIGHTENED.. ONCE I GOT HOME , I TRIED COMBING IT TO COVER THE PATCH WITH HAIR. TO MY SHOCK SURPRISE AND ANGUISH MY HAIR STRATED COMING OUT IN CLUSTERS.. TO IS THE 24TH AND IT CONTINUES TO FALL.. I HAVE STARTED LOOKING LIKE A VICTIM OF CHEMO THERAPY.
    THIS HAS TURNED MY WORLD UPSIDE DOWN.. I DEMAND A COMPENSASATION OF 50 LAKHS FROM LOREAL , CONSIDERING THEIS AGONY WILL LAST ME AT LEAST 2 YEARS TO GET MY HAIR BACK.IF ANY ONE WANTS TO SUPPORT ME IN THIS REGARD PLS EMAIL ME @[protected]@REDIFFMAIL.COM
    L'Oreal customer support has been notified about the posted complaint.

    KESHA — ABOUT PRIZE RECEIVED

    Dear Sir,
    I have recieve a Msg That YOU HAVE BEEN SELECTED for (250,000,00 PGB) IN 2009 UK INT'L PETROLEUM. TO RECEIVE YOUR PRIZE, SEND YOUR DETAILS TO MR. JOHN ON EMAIL: [protected]@live.com

    Loreal — Ill effect on hair

    Hi,

    Recently, I purchased the Loreal absolute repair as well as liss ultime product range of shampoo and conditioner and was thoroughly disappointed with the consequences of both on my hair. My hair has become even more dull and dryer than what it used to be before using the products.
    I am really upset with the brand and am surprised that Loreal can have such disastrous consequences inspite of being one of the leading brands in hair products all over the world. I have got absolutely no value for my money and am hoping the company will consider this and look deeply into the matter.
    Pls go ahead and sue these bastads...Do not show any mercy.

    Count me - i am with you (vijaya.1.[protected]@gmail.com)
    oh my god!!! actualy i also think abt my hair smothing treatment frm lorel...BUTTTTTTTTT now noway

    nitika chemicals — job confirmation

    Dear Sir,
    I Have Received job application from G.C.I Enterprises in maharashtra but i don't know this company, i have offer SUPERVISER in this company.Give me a address & contact no.this company in maharashtra.please contact to me in this no.[protected].

    Thank you,
    Firoz Shafi
    DISGUSTING .. THESE PEOPLE ARE FLEECING THE INDIAN POPULATION.. THEY ARE ALSO SILENTLY KILLING US THROUGH CHEMICALS .. I REQUEST EVERY ONE NOT TO TOUCH THE BARAND loreal AS A PROTEST.
    I Strongly agree with you.You should go ahead and sue these people.They need to make sure that whoever they are training is trained properly to do the treatments and is using the right product and not just making money.I have been through a similar problem.
    hi threr !!! oh my god !! thanks to those above ppl who told bout LOERAL and it's prob.. i wanted to take such kinda treatment!!! ok if this s not the rite treatement then, , can any1 suggest me ... for a GUD hair smoothening treatment ???
    hi can u send me some o[censored]r photos before and after that treatment.
    i had slight wavy hair..did swortzkof hair smoothening ...after a week my hair is as it was!!!i spent 5000 bugs+2000 more on the products they sold me...pray 4 me so that my hair becomes naturally straight, smoothened and frizz free...i dont want to feel frustrated or angry..i am trying to control my anguish...any help for my hair?
    dear tapati, i can understnd ur are fuming in anger. go ahead...to bare injustice is not right. i m wid u too. coz these days they giv u temporary pleasure by straightning n rebonding..but ti causes permanent displeasure to u. pls temme one thing, the compensation u wan from Loreal is ur mind o they had made any such public notice. take care. n pls use herbal home made things to wash ur hair henceforth. yse mild baby shampoos. n oil ur hair daily. reply as in abt proceedings.
    oh god..!even i was planning to get it dun..u saved me! just go ahead n sue them gurl..
    i am also suffering from the same thing. i got my rebonding done and after 6 months my hair started to fall and day by day they fall more. i work in the front face of a company where i have to face customers daily, and today i am very shy going in front of the customers. The rebonding has not only damaged my hair, it lead me to depression. I am struggling day by day to maintain my image in the company and market.plzzzzzzzz help me.
    evn i am thinkin of it.. thank god tiz nt too late.. evbn i am wid u...
    i totaly agree with you!!! i had ma smoothing 1 month back of loreal n i never head hairfall and now am having!!! god someone tell me treatment towards this plz!!!
    You must get a compensation
    even i did rebonding guys! to say the truth.. we all know the fact, that we will end up loosing hair wen we do this treatment.. but still we go ahead and do it.. so stop complaining. i[censored] ve done rebonding... definitely u will end up loosing hair, if you don take care of it. go for a hair fall treatment everymonth after rebondin... it will do wonders
    I have done rebonding from loreal..and from second day the hairs are getting waivy and curles back...i have talked to them and now they are saying me to spend money on polishing and spa and blaa blaa blaa...already i have spent 8600 rs 7000+1600 products, i am losin my hairs rapidly..PLease help us...

    my emailid is deepmala.[protected]@gmail.com
    hey..thanks for sharing your experience.. Even I wanted to go for it.. but now.. I wont go for it ever.. My natural hair is good enough for me
    hey tapti am supporting u with ur fight against that guy for reembersement i do agree it must be demotivating and emberessing situation for u anyways i had same problem of fizziness in my hair after getting smooning treatment
    Sorry to hear about your traumatic situation. I am also going through similar kind of experience. can you please share what are the steps you have taken to proceed legally.

    Thanks for your input.

    Neha
    hey tapati.
    thanks for sharing your experience.
    my friends did the same but they haven't experienced anything that terrible.
    but i'm supporting you. go grl. sue them..
    Hi tapati,

    I had rebonding hair treatment from Loreal last year and now my hair are so less that every one asks me what has happened to your hair, but somehow i am managing. If it has ill effects on hair then these (LOREAL) ppl should stop these treatment . Should not fool people by using such harsh chemicals.

    Go ahead Tapati.
    hi guyes i can give u 1 good suggestion is that * i[censored] r getting done a rebonding or smoothening, when ur hair stylist apply the first cream and the hair are stick on the board and i[censored]r scalp is burning or itching ask ur stylist to remove the cream from the scalp because that is the root cause of hair fall thats when then chemical breaks the bonds of hair and our scalp is warm so the procedure takes place faster and u guyes have a hair fall later because hair has been damaged

    *and i[censored]r hairs are badly damaged then apply a damage repair condition and give hot towel treatment at home it will help!
    love ur hair !
    i[censored] need any tip u can mail me on : [protected]@yahoo.com
    Hi.This is what i learnt..Some have hairfall n some don't..Some of the factors include (1) dandruff - it can be caused due to stress, Oil rich diet, hair not washed completely of its shampoo n conditioner which then drips on the scalp over the next few days n clogs ur pores. (2) Fever- incase u hadn't noticed, after an episode of fever, u naturally lose some hair, (3)Heat- fever means ur body gets hot so when ever ur body heats up (summer season) u probably lose hair (4)natural hair loss-ur longest hair strand is probably 6 yrs old so its expected to fall..around 20-200 hair strands fall a day to accomodate new hair growth...
    Well thats as far as i can remember...Remember, some can have reactions to even natural products while most don't..so u can imagine what chemicals do to our hair...By the way...i had done smoothening(the label on the porduct said Glatt) but apparently it was part of Swarzkoph (or however u spell it)...it was gud for about 2 weeks but then some portions started getting a little wavy n falling more than usual...2 mths later wn i went to the same salon to purchase Swarz...whatever..conditioner, the salonists wr surprised that i was buying the conditioner for my hair not realizing that i straightened my hair there !! But one of the managers was kind, apologized, asked why i didn't come back to show them the hair change, threw in a better n more expensive Swarzko...conditioner (than what i planned to buy ) for free, asked me to set up an appointement wth their experts to check what went wrong...got them to see my ahir...told me all the problems for hairfall n what went wrong in the process AND have offered to do it again for free...!!So the info provided above bout hair fall is a combination of what i've read n what they told me...but u knw what? the only thing that honestly worked for my hair fall control was- PRAYER. I've decided not to go for any more hair straightening coz honestly God knws whats best for me n if He wantrs my hair to be wavy..its a headache to try n make it look otherwise...So no matter what sueing u do...only God can replace what u lost..
    Jesus Loves You.Thats why He died for u.Whoever believes in Him will have eternal life.God Bless.
    Thanks for telling. I was planning to do rebonding from Loreal . You saved me.
    I agree with whoever said - You will definitely loose hair. I am extremely happy with the way i look and therefore my mindset only pushed me to use natural hair packs made of CURD - EGG - OLIVE OIL. Trust me they are better than your chemical products. All you need to have is patience and determination. The natural products bring effect but in due time so please start using it and trust me people do complement me for my hair. they do look frizzy but what the hell they are natural - start loving what u have women only then others will love it.
    oh thnk god fr showing me the reality of doing smoothening or rebonding, i shall never go fr it .,
    My mum also got similar treatement done. Its been years and she is fighting with alopecia. But i use a lot of herbal products on my hair. Infact things like henna mehendi with coffee, egg, curd help to color, smoothen and straighten the hair (the process is slow though).
    Hey Tapati,
    Hope your hair status has improved by now.
    Felt really sorry after reading the horrible effects of smoothing. I have been thinking of getting the treatment done, but after a series of consulting and hearing the experiences that gals have had after smoothing, i will definitely not go in for the treatment. And for that sake y only LOREAL.. any other hair chemical treatments will lead to this...
    Thanks for uploading your exp here, it helps a lot.. U take care of your hair ...
    Pooja...
    hey,
    true !!! i had very long hair and now after rebonding they have become shabby and frizzy and the quality of my hair has deteriorated. my hair are damaged with split ends and i can do nothing about it. :( Yes, if you can do anything against Loreal/Wella people...please go ahead. All d best !!
    they just want to mint money and not bothering to tell us the harmful effects of all chemical treatments.

    Best,
    Aishwarya.
    Hi,

    Sorry for the loss.

    I had took 5 times rebonding in 4 years and my hairs are ok now..Only go for the Matrix products. There products have very less side effects. So, I suggest everyone who wants there hair to look straight, ONLY GO FOR MATRIX PRODUCTS.

    Regards,
    Amit
    me too agree with this fact but to be frank its not the loreal brand mistake as there more than 1000, s of scientists working behind that, this was surely because of the technicians (loreal) fault as they have'nt analysed u r hair properly. just for the money sake they have done the service. But this shows that how a brand name get spoils beacuse of the poor training.
    REALLY...I DO FEEL LIKE TO KILL THAT PEAPLE.I HAD DONE MY HAIR STRAGHTENEND ON 4 JULY 2012 AND THE PROBLEM IS WHILE STRAGHTENING MY HAIR WAS ITCHING...AND SINCE NOW AND I HAVE NOTICED CLUSTER OF HAIR BREAKED AND CAME OUT WHILE WASHING AND COMBING NEAR SCALP.NOW I AM SCARED TO BE BALD.I WENT THERE AGAIN WITH THE COMPLAIN BUT THEY DEFUSED THAT IT WILL BE NOT A PROBLEM OF BALDNESS ..FOLLOWING ME WTH A TREATMENT OF ANTI-HAIR BREAKAGE.BUT NO CHANGED...I AM SEVERELY SUFFERING FROM THE PROBLEM.BEING A GIRL, AM REALLY SCARED...BUT I THINK HAIR IS ALWAYS EVERYBODIES PRIORITY...LOREAL MUST BE BAND FOR ALWAYS, SUCH A DUMP...HORRIBLE COMPANY.
    sorry my scalp was itching
    yeah loreal people r . Even I am facing the same problem. always go for natural or herbal shampoos completely chemical free. What has happened cant be changed. atleast the least we can do is stop buying loreal products. go to hell loreal
    Heyy i have a lttle curly hair so i wanted to go for smoothing but since reaading this post i get that its dangerous.its ok to have a little unmanaged hair...but atleast u will have hair.All this chemical treatments damage hair eventually.Dont take a risk.
    Am getting married next month and had plans to go for hair smoothing... I have dry, frizzy, curly and fluffy hair... after reading this post.. am terrified... I think its better to have dry, frizzy curly and ugly hair than not have them at all... :(
    i am planning to do smoothening on my hair so plz tell me which is the best to choose????
    GUYS PLZZZZ I AM TELLING EVERYBODY WHO ARE THINKING TO GO FOR LOREAL HAIR SMOOTHENING TREATMENT AND THINKING THAT IT WILL MAKE YOUR HAIR STRAIGHT LIKE HOLLYWOOD ACTORS THEN YOU ARE ABSOLUTELY WRONG!!...ITS BETTER TO GO FOR HAIR REBONDING THE BEST TREATMENT FOR GETTING HAIR STRAIGHTENED, SOFT AND SILKY AND ALSO WHO HAVE COLOURED HAIR CAN ALSO GO FOR REBONDING THERE IS NO ISSUE AT ALL ITS MY PERSONAL EXPERIENCE..SMOOTHENING IS TOTALLY MONEY WASTE TREATMENT.I GOT IT DONE A WEEK BACK AND THE RESULTS ARE NOT AS I HAD EXPECTED..BCOZ I WANTED STRAIGHT N SILKY HAIR AND I GOT JUST SOFT AND MANAGEABLE HAIR.. SALON EXPERTS WILL MISGUIDE YOU FOR NOT DOING REBONDING AS IT WILL DAMAGE YOUR HAIR, MAKE YOUR HAIR MORE DRY ALL THIS CRAPY STUFF etc. NEVER GET CARRIED AWAY JUST BLINDLY GO FOR REBONDING!! ..SMOOTHENING WILL JUST MAKE YOUR HAIR SOFT, IF YOU COMB YOUR HAIR IT WONT TANGLE BUT IT HAS NOTHING TO DO WITH STRAIGHTENING..!
    I support you and can understand your concern, i also have a similar issue went to the parlor for hair smothering, before which my hair were thick and wavy. however after the useless treatment of smothering i have started getting excess hair fall also patchy scalp. now dont know what should i do. seriously regretting that why i went for this smothering.
    I wanted to know that how long will the effect of hair smoothening last.. I really feel very with the chemically treated hair, should I stop using their shampoo and conditioner . I had got it done 8 months back, still my hairs are almost same.
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      Dharmesh
      from Mumbai, Maharashtra
      Jun 18, 2009
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      Resolved

      I am a regular user of Loreal colour, but today when i opened box of same one tube of extra protective cream colourant was missing and in cream developer bottlel there was 10ml cream against 72ml,
      B NO:B52741, DT:31/01/2009, Rs459.Purchased from Spencer, Saurya inn Arcade, Sakchi, Jamshedpur-831001.DT 2/05/2009, BILL NO 13140 .
      Aug 14, 2020
      Complaint marked as Resolved 
      L'Oreal customer support has been notified about the posted complaint.
      I too am an avid user of Loreal Hair Products. I have never ever had any problems with any of their products as packaged. Everything that was supposed to be in the box was there...nothing missing and no shortages of product amounts. I am thinking that the problem you described may be real, but mind you, you live in India. This never happens in the USA. Loreal is one of most honest and reputable companies in our country. I am thinking that the problem is from your country.
      I am a regular user of Loreal colour, but today when i opened box of same one tube of extra protective cream colourant was missing . Purchase for Rs 395/- from Ratanshi Laddha & Co. Jhaveri bldg., Parel, Mumbai 400002
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        A
        Amod Dixit
        from Delhi, Delhi
        Feb 12, 2009
        Resolved
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        My wife and sister had booked an makeup appointment (2 months in advance) for our wedding reception, for which an advance was paid and the requirements communicated to the lady at the desk. However, upon reached the parlour on the actual day they were rudely refused the service. The lady (supposedly the owner) insisted that they must get a reception makeup done instead of a party makeup that they both wanted. (My wife got her wedding makeup done at the same parlour)
        My wife and sister donot like heavy makeup and wanted a light makeup, the lady who attended to them 2 months back had suggested to get a party makeup done as that suited their needs.
        This rude lady returned the booking amount but wasted 1 hour of theirs and left them stranded on such a crucial day. It was our luck that the two of them were accomodated by a nearby parlour and the makeup was done according to their requirement.
        We ofcourse reached at our own reception one and a half hour late. I wish to sue L'oreal for mental harrassment / trauma faced by us due to their unprofessional services.
        Aug 14, 2020
        Complaint marked as Resolved 
        L'Oreal customer support has been notified about the posted complaint.
        I agree with you, looking goos esp.for reception is very important for the women and it will be such a mental stress for the lady, u should lodge a complaint with their headquarters in India and notify everybody u know that they will face the same situation on their big day too!
        yes, they feel they are brand, customer has to come, dont have any other option so they do what ever they feel.I myself also faced so many time, their service and not doing service in the way customer wants, but they impose their own foolish ideas
        I have a strong feeling that they donot use even right product also. Because for my hair color they promised me it will last for six months but it vanished within two weeks only. I doubt whether they have really used loreal products and charges were too high which i have paid
        ritu
        The attitude of the staff and reception is terrible. They act as if they are doing a favor to us. The costs are also not standardized and there was no menu card to choose from. Will not go there again.
        They are ofcourse very rude. We got smoothening done from them and the results were not as expected. They now refuse to help, may be they are use to of all this.
        Try asking the shop for a rate card and see the fun. We asked for one and they did not show it to us!
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