Loreal — from the last two years i have done straightening 4 times and the results are horrible

Address:15/12Rambagh colony medical square Nagpur Maharashtra India

I am doing straightening from 2006, it's been 14years everything was going great but from the last two years i have done straightening 4 times and the results are horrible, i am not satisfied at all, it all goes away in 15 days... I believe that the cream has changed, since 2 years they say that the cream is oil based... Please do something i am fed up of my hair being played on! They have become my identity and i cannot let them be like this... Hoping to get a quick and positive response
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L'Oreal customer support has been notified about the posted complaint.
Sep 21, 2020
Updated by Twinkle David
My contact details are
[protected]
[protected]
[protected]@gmail.com
Complaint comments 

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Dear Twinkle, As you are an important and valued consumer of L’Oréal, we would like to speak to you personally, so that we may assist you better. Kindly email your contact number to us at advisor.[protected]@loreal.com so that we may assist you. Warm Regards, Consumer Advisory Department - L’Oréal India
Twinkle David's [Complaint's author] reply, Sep 21, 2020
My contact details are
8999163118
9372844488
jungleshow134@gmail.com
Dear Twinkle, Thank you for writing back to us. We acknowledge the receipt of the details shared by you. We assure you that our team will get back to you within 1-2 working days. Kindly note: We are available from Monday to Friday, 10 am to 6 pm, except bank holidays. Warm Regards, Consumer Advisory Department - L’Oréal India
Twinkle David's [Complaint's author] reply, Sep 25, 2020
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