Loreal Paris — Received fake product


I recently purchased the golden xtenso care combo, shampoo and masque, from nykaa.com. After some research I got to know that the product is fake and I raised the issue to the company. I received a call from the authenticity department of nykaa and they say that the packaging of the product has been modified by the company and fonts of the packaging have been changed from golden to black. The brand name of L’Oreal is being disgraced by such unauthentic services and product deliveries. The brand needs to do something about it. And I really beed my issue solved ASAP
Was this information helpful?
No (0)
Yes (0)
L'Oreal customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    L'Oreal Address
    A - Wing, 8th Floor, Marathon Futurex, N.M Joshi Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all L'Oreal contact information