Loyalty Solutions & Research / PayBack.in — poor customer service

Address:

Thiruvananthapuram, Kerala, 695582

I have ordered an item ifb microwave oven on saturday and the same is still not showing approved or processed status. Could you please advise reason for the delay. The catalog was showing that it would be delivered in 4 to 5 working days.

I have called your customer care today, and they are telling me that the item will take 30 days to get delivered.

At time of placing order, your app was showing 4-5 business days.
When i wrote to you in email below, you have communicated it will take 10 days.
Today when i spoke to your call center, they are saying 30 days.

How can you provide such wrong and inconsistent information to customer?

If you are unable to meet the timelines mentioned in your app, can you please cancel the order and refund the points back to me?

Please also do not publish blatant lies and wrong delivery timelines in your app and in your responses to customers.

When i am sending escalation emails, they are responding even without reading the query.