Loyalty Solutions & Research / PayBack.in — Showing apple fruit in website, delivered orange fruit

Address:	Hyderabad, Andhra Pradesh, 500015
Website:	shoponline.payback.in/products/general-accessories

I had redeemed my payback points from my icici credit card. I have ordered blue coloured americian tourister bag by paying additional amount. I was exited to gift these desired bag to loving person.In reality the americian tourister bag was delivered to address with different color (Orange with black). It makes us serious disappointed where no clear visibility on products appeared in payback website. (Attached are the photos)

Payback team was delivered orange coloured back americian torister bag with different specifications of bag zips and size. I was totally disappointed when my friend called and informed about the product specification. Immediately, when i checked with customer care mr. Ajith from banglore replied below lines.

"we have clearly mentioned in the description colour may vary as per the stock availability"

I was wondering, the statement is not subject to customer approval. Payback team simple selling products showing apple fruit and selling orange with above statement. And as a customer we are under impression we are about to received apple fruit. Unless we open the product. For payback company it does matter tastes and preference, but from customer it matters alot for me.


My order details.
Order#[protected]
Product code: american tourister buzz 04 laptop backpack 2015 ”
Payback# [protected]

Regards,
Santosh