I got debited for bounce charges thrice where i received sms from ltfs that due to bounce of emi next emi will rs. 6680/-
I. E. This emi + next emi + bounce charges = 6680/- due on 3 may 2019.
But when i checked my statement you have put thtee request of emi (Without any notification), and due to that bank charged my three timefor bounce charges. (590*3=1770/-)
Is it right way to treat your customer...??
After that your collection agent called me and ask for due amount recovery...
When i got sms from you that you are going to charge me with full amount on next emi date then why should i pay to your recovery agent??
Kindly check the issue and get back to me with resolution... On priority.
Note:- i don't want to damage my cibil score due to your mistake.
Jul 20, 2019
Complaint marked as Resolved I have not received any called from company still my issue is not resolved
L&T Finance customer support has been notified about the posted complaint.
May 14, 2019
Updated by shelaranilv Please find attached Sms which received from LTFS.
Verified Support
May 21, 2019
L&T Finance Customer Care's response Dear Customer,
We regret the inconvenience caused. Request you to share your contact number and we'll get in touch with you soon for further assistance.
Regards,
Team L&T Financial Services
May 22, 2019
Updated by shelaranilv As I check today this Month also Tried 2nd time EMI, even after successful of this Month EMI.
What is this going on...
Yesterday I spoke with your executive and added My loan account Beneficiary in My Bank account and I also inform him that I will pay the 3250/- amt.
Then also without informing me you tried EMI...
Very Bad...
Verified Support
May 24, 2019
L&T Finance Customer Care's response Dear Customer,
Thank you for sharing your details. However, we would require your contact number as well so that it will help us to get in touch with you at the earliest.
Regards,
Team L&T Financial Services
May 24, 2019
Updated by shelaranilv As I check today this Month also Tried 2nd time EMI, even after successful of this Month EMI.
What is this going on...
Yesterday I spoke with your executive and added My loan account Beneficiary in My Bank account and I also inform him that I will pay the 3250/- amt.
Then also without informing me you tried EMI...For That Bank again Charge Me Bounce Charges...Why are you doing this...
Very Bad Image created by You...
It is not acceptable... I want all Bounce Charges back From You, due to your fault bank charge me...
Check this Month Bounce charge Reference No.
May 24, 2019
Updated by shelaranilv My Mobile No. [protected]
It is also Mentioned on my Loan Application No.
Verified Support
May 31, 2019
L&T Finance Customer Care's response Dear Customer,
Your contact number is showing protected. Please share your mobile number via message as it will help us to get in touch with you.
Regards,
Team L&T Financial Services
Jul 05, 2019
Updated by shelaranilv 88 two 8 2 zero 5577
Call me on this no.
Else 7 zero 21 two 3 5121
Call this no.
Verified Support
Jul 09, 2019
L&T Finance Customer Care's response Dear Customer,
Thank you for sharing your contact number. Be assured, that we will connect with you as soon as possible to look into this and assist you further.
Regards,
Team L&T Financial Services
Jul 15, 2019
Updated by shelaranilv As per our discussion on call, you have raise complaint to waiver of Bounce charges, and you are going to call me once your process complete, so waiting for your revert.
Jul 23, 2019
Updated by shelaranilv Dear Team,
My issue is not resolved yet, I received a Call from Mr. Gangadhar ( [protected]) who told me to send my Bank statement by whatsapp but when I ask him to send his email ID to forward my Bank statement, he has not shared it yet. where as today I received another msg as Follows :-
"Dear Customer,
The total charges payable against your L&T Finance loan no. 4315832 stands at Rs. 1732. Amount of Rs. 500 will get presented within next 48 hours. Kindly maintain sufficient funds in your bank account. Thank you."
Why should I pay this amount which is forcefully charged due to LTFS fault.
Kindly rectify the same and revert to my Email...
Thanks and Regards,
Anil Shelar
[protected]
![India Infoline Finance [IIFL]](/thumb.php?bname=1&src=iifl-holdings.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
We'll surely help you with this. We've shared your concern with our team and they will connect with you soon for further assistance.
Regards,
Team L&T Financial Services
We've been updated by our team that your concern has been addressed to your satisfaction. For any further assistance, you can call us at 1800 2000 400 / 1800 4190 200.
Regards,
Team L&T Financial Services