LT Online Store — i've ordered a lt 319 toner cartridge on june 7th 2020 still it is not delivered.

Address:

mumbai

Order number:[protected]

On june 7th 2020 i ordered a toner cartridge on lt online store i waited for a month as it was corona virus pandemic but still now they are fooling customers by saying we can't deliver because of corona virus...

To check whether my order is dispatched or not. I tried simultaneous to their customer care number no one answered my calls (Rings sometimes and always busy) and no replies for my emails except an system generated email saying your email has been received... Then i founded their facebook page with a phone number [protected] and i dialed it a lady picked up the call verified my order with my order number and said the product with reach late next week due to corona virus pandemic delays i said ok dispatch soon as soon as possible and i ended the phone call...

After that 3 weeks past still i haven't received the order i called her again but she didn't pick the call and then losing patience i bought a cartridge from my local dealer and i wanted to cancel the order with lt store and i'm trying to contact them till today none my phone calls or emails has been answered... So please refund quick thank you...

And now i'm sharing an incident happened to me on behalf of lt online store

I found another phone number in facebook stating lt online store i dialed that number it was busy so i ignored it but after few minutes a call from another number saying he got a call from my number and said he was from online shopping centre (He does not mention he is from lt online store) as it was surprising for me i asked are you from lt online store he said yes in a disguise way i said i want to know the progress of my order either dispatched or not. He asked my the order number and surprisingly he also asked me the order value and i said the value which indeed made me a little suspicious as the order number is enough for fetching the order details and then he asked me is the order received or not and then suddenly increased his voice said "sir your order has been declined and cancelled" (Which was showing processing in the order page of lt online store) and then i asked why my money is not refunded he said he would refund my money and asked me whether i've a google pay account and i gave him my number linked to my google pay account and surprisingly he asked which bank account is linked to my google pay account and i said him my bank name in a hurry (Which is absolutely not required for sending money in google pay) and it really seemed to be fishy for me.. And then he said wait for few minutes after that he asked whether i have the sim in the same phone which i was talking with him i said its in another phone... Then he said there will be verification code sent to my number linked to google pay account and asked me to tell him the code (Which was a 6 digit otp number) and told him the phone is in another place and i would call back after getting the code he said thank you and i disconnected the call i got the message to my number and message was also supicious with a name of bz xiaomi i was wondering why he is sending a otp from xiaomi and at that moment i confirmed that he is a scammer and some what trying to loot my money then i deleted the message and blocked his number and disabled the transactions of my account he called me back next day but i didn't pick up...
I then searched his number on truecaller and his name was rajiv and was reported scammer by many people... And his location was west bengal..
So i confirmed that he is definitely a scammer as the real lt store is in mumbai...

This new type of scam is now taking place by creating fake facebook pages and stealing money from people whom where already been cheated by other fake online shopping sites like the lt online store and in name getting them refund they loot the customers money who are already been regretting of losing thousands of money in fake websites like lt online store...
They are using the trick of getting a refund in which even i could have been caught so im writing this for the people to beware of such scam taking place seems to be helping you and finally ending up stealing from you...
So please be carefull...

Scammer number whom i called first: [protected]
Scammer number who called me: [protected]