Luminous India — luminous zelio inverter

Binaydeep

Address:	Air force station Guwahati. Mountain shadow, 781017
Website:	Luminous india inverter

I had purchased luminous inverter in year 2018 nov. It's shows wrong indication of lef over electricity timing. Repeated complaints and no response from luminous. Every time technician comes and says that this is having genuine problem and need replacement and he will escalate the case however without informing me they close the case. Repeated mails from my side are sent but no responce by luminous. Every time technician comes and hit and trial is applied. They changed cooling fan then display however the issue is same and now their technical team is not responding. Need your help. Please look into the matter

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Feb 16, 2020

Updated by Binaydeep Thnku so much what a nice gesture where individual saying issue not resolved however luminous saying it is resolved . Affected person not knowing but rest other knowing. Thanku catch you all in consumer forum

Regards
Binay Rawat

Sent from RediffmailNG on Android

From: care <[protected]@luminousindia.com>
Sent: Wed, 30 Oct 2019 14:34:33 GMT+0530
To: vinay <[protected]@rediffmail.com>
Subject: Re: Malfunction of zelio +inverter

Dear Customer,

We tried to contact you but your number was not contactable.Your complaint has been closed now from our side after confirmation with service center.

In case of any further query, please feel free to call the customer care numbers[protected]Toll Free[protected]Call Rates Applicable[protected]Call Rate Applicable).

Assuring you our best services.

Thanks & Regards

Luminous Care

From: care <[protected]@luminousindia.com>
Sent: Wednesday, October 23, 2019 10:31 AM
To: vinay <[protected]@rediffmail.com>
Subject: Re: Malfunction of zelio +inverter

Dear Sir,

Greetings for the day.

Please accept our sincere apologies for the inconvenience caused.

We would like to inform you that we have forwarded your complaint to the concerned service team & further we assure you that your concern shall be addressed on priority basis.

Our service engineer shall visit you at the earliest in order to provide a resolution.

Thanks & Regards

Luminous Care

From: [protected]@rediffmail.com <[protected]@rediffmail.com> on behalf of vinay <[protected]@rediffmail.com>
Sent: Tuesday, October 22, 2019 6:47 PM
To: care <[protected]@luminousindia.com>
Subject: Re: Malfunction of zelio +inverter

[EXTERNAL EMAIL]

Dear luminous despite repeated complaint and even after receiving a call from local customer care at Guwahati till date nobody has turned up for rectification. Thanku so much for such a pathetic service.catch you all soon in consumer court. After this I will not send any mesg as all your so called executives are sleeping. Will catch you all in court.

Regards
Binay Rawat

Sent from RediffmailNG on Android

From: "vinay"<[protected]@rediffmail.com>
Sent: Wed, 9 Oct 2019 17:48:02 GMT+0530
To: <[protected]@luminousindia.com>
Subject: Malfunction of zelio +inverter

Dear luminous kindly extend my complement for a leading inverter brand of India. Considering the service support and customer friendly environment I can only guess the future of luminous.hope you will not fall as sukam fell down even being the initial and big brand name. Comming to meet of matter I had purchased zelio+ one year before and since it's purchase am getting one or other complaints.firstly it's digital display is not at all functioning properly.at time it shows full charge and once you start using it for hours it will show full charge and then suddenly it will show 6 den again 3 all aronious reading.previously also I had reported the fault but technician comes and gives all fake gen as chage fully den discharge three times and then it will start giving correct reading. Once I did this then he told try for some more time and finally that I have to take it with me.so you have to wait and live without inverter. For that he even don't know the timeline.i told that the item is in replacement warranty please change it. He is convinced that there is a problem but he will not do anything. So I left the iption. Further now within one year situation has come where it has started charging the battery . It shows full charge and once light goes off it start blowing low battery siran . I have done a complaint 4 days back but till date no technical team has come. Today I got a call from a technician but he asked kya hua inverter ko. When I asked pls come and check he said dekhta hun aata hun. What a great responce. Surely heading for a trouble. This kind of attitude may not affect the turnover of luminous but surely in long term will affect the credibility of comapny. Pls look in to the matter seriously. And get the item replaced
Awaiting for timely and correct responce.
Copy to. CEO luminous india

Regards
Binay Rawat

Feb 16, 2020

Updated by Binaydeep Despite all these conversations and repeated mails they are least interested in resolving the issue.