Luminous Power Technologies — your responsibility to return, my money of 5 500/- and I want to force a decision that sunflame pvt company is very very fraud and cheat

Address:

743135

With due respect I would like to say that I am a subscriber of LUMINOUS Pvt. Ltd. These subscriber name was Mr. PROSENJIT ROY and docket no is [protected].

I inform you sir that I bought a LUMINOUS Home UPS at Halisahar on 02/10/2016.This model no is Zelio S/W UPS 1100/12V. I am calling Customer care on 16/04/2018. I told about this problem. he hear and she gave me a docket no and It has been said that within 48 hour, An engineer will visit to your home. these no is a [protected]. On that day employee of local luminous service center called me. This no is [protected]. He asked me what is the problem with the machine? I told about these problem. After that he disconnect the call.

Also I inform you you sir no technician visited to my home from 16th April to 23rd April. Yesterday I called local service center at 07:30 pm approx and I wanted to know that Why do not the technician visit my house From 16 April to 23 April? He said that sorry sir the mistake has happened, It will not be wrong. But Why do not the technician visit my house. He could not get any response to me. On that I called Miss Paromita (His mobile no is [protected]) but she can't receive my phone even she reject my call.

Today I am calling Mr. Santanu Ghosh at 10:25 Am approx. At first he heard then He told me that I can;t get any document for delay the service But I can arrange the service you at your house. But I am not agree because At first document is a first priority then you can arrange the service.Sorry sir I am helpless. Then I am called Mr. Birendar Sharma (his mobile no is [protected]). He replied same topic asa well as Mr.Santanu .

I inform you sir that I wanted to know that What is the service center work? If the service center works properly Then why do not solve my problem ? The company has not responded for the last seven days. That's why company do not worl properly right now.

you will return my money of 5, 500/- only.

If you don't solve my problem then I want to force a decesian that Sunflame Pvt company is very very Fraud and cheat.

choose is your's