Maansarovar Honda — IMPORTANT - TN 03 AB 9340 - 2 month old Honda Amaze got fire while driving

Hi,

I am Tharun from Chennai, using HONDA Amaze SMT petrol 2020. I had purchased this honda amaze car from Maansarovor honda(Porur, Chennai) in august 2020. It's been 2months since I purchased and has run less than 2000 km now; maintained at the same dealership to date. I had faced a major accident yesterday(26/10/2020) while driving the car along with my family along with a kid. The car got fire on the engine cabin.

The incident: I was driving yesterday(26/10/2020) from my home to my relative's place for a very important occasion, the gear shift stuck suddenly after driving 5km from my home. I immediately stopped the car and opened the engine cabin and found fire inside the engine cabin on 3 cables near the engine, it was a horrifying situation for our entire family and people who were around at the spot. Imagine if the car has caught fire completely and caused a major accident. I Stopped the fire by pouring water and contacted the dealer immediately. The response from the dealer was very lethargic and disappointing. I was routed to several people without understanding my emergency. I was traveling with my family of 4 along with a 4-year kid, we were in a complete panic at that moment and needed the dealers to help immediately. But, the dealer was completely unsupportive, delayed in sending recovery, and created more panic. The incident was informed at 11.45 am and the vehicle was picked up at 5 pm. I had gone to the dealership along with the vehicle and wanted it to be diagnosed, but such an equipped dealership couldn’t tell the reason for the incident. They had asked time to bring Honda Cars India expert to diagnose. Hope this has been reported from the dealership to Honda already. The last update I got from the dealership today(27/10/2020) at 3.00 pm is again to brief on how and when the accident happened, I had explained the same multiple times with various people. I am expecting to get an update on the cause of the accident and am not able to understand why it is taking so much time for a company like Honda to diagnose the problem.

I had chosen a Honda car hoping it would be durable and have a pleasant experience for years. It has turned out the other side with a horrifying experience within 2 months of purchase. I and my family are not out of the panic yet and by god's grace, we are alive today.

I had reported the accident to Honda customer care through [protected] yesterday(26/10/2020) and got a communication id 1-[protected] &[protected] registered.

I would like to know what happened and caused such a major accident in a brand new car. This is not acceptable at all and looks like a defective vehicle sold to me. I would need a quick response to this and the resolution for my loss in all aspects