Madhur Courier — Asking for pickup from Hub

Address:

Surender yadav, H.No.98 kamruddin nagar Nangloi, New Delhi 110041, 8368634724

Tracking no P[protected] booked on 7th September 2021 from Ludhaina to New Delhi. On 9th September 2021 it reached New Delhi Peera Garhi Hub.
And 13th September I got only one call from Courier person he is asking me to pickup the parcel from their office i denied to do as it's far from my address even its prepaid order I already paid the shipping Charges. Plz help as soon as possible 🙏