Madhur Courier — Courier not delivered in time

I had sent one parcel containing important medicine to ram agya tiwari i.T.I. Co. Naini, allahabad vide c.No.[protected] on dated 27.05.2016 from azadpur, delhi and pay charge of rs.60/ for urgent delivery and booking office of courier co. Promise for delivery of courier on 30.05.2016 but till today courier has not delivered and on inquiry it has informed that to take the number of allhabad branch and talk directly regarding courier and provided the number [protected] and your courier co. At ald. Informed on phone that it shall be delivered tomorrow. The promise at the time of booking is false and the delay of three days in promising to delivery is not genuine and your company is liable to be compensated to the customer for delay delivery in-spite of personal promise of delivery by next monday. If the said courier is not delivered by 01.06.2016, then i will take proper legal action in accordance with law against your company for not prompt delivery as promised. So please take appropriate action and inform us accordingly.
Thanking you
shahsi kant tiwari
cont. No. [protected]