Madhur Courier — Damage courier received

Damage courier received, than too not in our address .
Booking Receipt Attached - P[protected]C No) from Kota to Bangalore.
Booking Date 8 March
15 March i called bangalore office, they said we can deliver to your address, provide different address. Why the hell you have taken the parcel when you can deliver on particular pincode ??
16 March i gave my friend address, 17 March parcel delivered at my friend address which was damaged. what action you will take, who is the owner of this company ? call me on [protected].
Both bangalore and kota office i called, no one is supporting...