Madhur Courier — Delivery system

Hello their, an fellow company sent me a package of almost 5kgs after few days of dispatch the package arrived at my local town and then the operater ordered me to come and collect it from their office...what kind of nonsense is this...if im not getting doorstep delivery then what's the use of such ### courier service

Area pincode -423104
Operator name -mushtak
Date-17/12/2020