Madhur Courier — Envelope delivered to wrong person not to original receiver .

I have sent an envelope through Madhur courier service Neemuch on 6th September 2021 to Ratlam one of my relative but the original receiver did not get the envelope yet.
Madhur courier service Ratlam has delivered the envelope on 7th September 2021 to the wrong person. After asking the delivery boy about envelope not giving a proper answer and making excuses and not solving the problem of original receiver.
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