Madhur Courier — For shipment P[protected]

Hi, my Shipment ID is P[protected]. It is showing same tracking status since last 7 days and not at all updating. My parcel is showing "BAG FORWARDED BY DELHI TO INDORE" from 23Oct and it is 7 days now but yet it is not updating status.
I called Delhi/Indore/Bhopal head office and all the contact number available on website but they are of no use. Firstly they don't pick the calls or if they receive it they don't have any details other than what even i can also see over tracking website.
Need immediate update on my shipment with proper explanation of it delay.