Madhur Courier — Got broken consignment

Address:

Madhur courier bhopal

I got my consignment in broken state on 26 Nov 2020, I asked the delivery boy, how is happen. he could not replied satisfactorily. I contacted to Madhur courier services New Market, the employee replied in rude way that courier services are not responsible for any breakage.
The consignment is of Coffee maker (Skyline Company), Its cup made of glass has broken completely. The receipt and video, I am attaching for necessary action.
It is requested to your good self kindly give instruction to Madhur Courier Services to provide the new glass cup of skyline company Coffee Maker at the earliest please. Receipt No P[protected]