Madhur Courier — My parcel is not yet delivered to me.

Hi,

I have ordered a parcel. The parcel is shipped from Jaipur on 4th December 2020. The final delivery destination of the parcel is Dhar[protected] Madhya Pradesh.
Moreover, when I track my order, it's showing the parcel has left from Jaipur on 4th December and reached Madhur Courier's Indore office (Scheme 78) on 6th December, 2020. Even the Indore office shared the status as "Received".
However after that the parcel has not been left for Dhar. On getting delayed, when I enquired about the parcel, Indore office is not taking the ownership of the parcel and said they have not received the same. On following up regularly I am not getting any response from Indore office or Jaipur office or any other Madhur Courier office. I tried to raise this complaint with Madhur's customer care, but the service is highly unprofessional and no response from their end as well.
The cost of the parcel is 1500/- INR.
Out of frustration I am forced to raise this complain as I am not getting any other way by which I can get my parcel or my money back.
It's highly unprofessional from Madhur Courier's end to resolve the customer's queries.
I need my money back from Madhur Courier.