Madhur Courier — Non delivery of consignment, Unethical behaviour

Address:

Dhar, Madhya Pradesh

Dear Sir, I sent one important document through madhur courier from its Rajgarh (Biaora) branch vide document no. [protected] dated 30th july 2015. The same has been returned back to the courier's Rajgarh office on 5th august 2015 stating that there is no service at addressee place at Gurgaon. I was not informed by courier office about this, although my mobile number was mentioned on courier packet. After a long wait we checked at the destination office and came to know that packet was not delivered. When I approached Rajgarh office on 31st August 2015 to inquire about this the person concerned was reluctant to entertain me. When I requested him he misbehaved me. After lot of persuasion he was ready to give me details. Ultimately he found that my packet lying there undelivered that he handed over to me. When I asked him to give back me money on account of non delivery of my consignment he bluntly refused. My concern is that he cheated me by not disclosing that there is no service at Gurgaon addressee place. He misbehaved and did not return me money. Kindly note that I am a retired senior executive (Group President) of an Indian multinational company and a senior citizen. I incurred a financial loss of about Rs 1000/- due to non delivery and delay and that should be compensated. A suitable action should be taken against the person concerned for his unethical behavior. If serious action is not taken against my complaint I will lodge a police complaint and will go to the consumer court. Hope to hear favorably from you. Thanks, Prateek Saxena C/O R.C.Saxena Mob.: [protected] Email: [protected]@yahoo.com