Madhur Courier — Non delivery of envelope/letter

Address:

Indrapuri, Bhopal branch

I had booked an envelope at Indrapuri branch on 20.03.2021 at about 12 O'clock. It was told by your representative that the same shall be delivered by evening on 22.03.2021. At 6 p.m. on 22.03.2021, your representative was reminded by me that the envelope is not delivered. But no action is taken by him for timely delivery. Till now at 11p.m., the envelope was not delivered. It is still lying in the Chhawni, Indore Office.
Consignment no.: [protected]
It is very important for me to deliver the same by 8 p.m. on 22.03.2021. Please response why the delay was done and who will be responsible for delay in delivery and irresponsible action by your representative at Bhopal/ Indore.