Madhur Courier — Nonadherence to promised delivery date

Address:	BHILAI (CHHATTISGARH)
Website:	madhurcouriers.in

Myself Pankaj Rathore, I sent a parcel on 21.10.2022 to be delivered to my hometown betul (M.P.) from Bhilai (C.G.) through madhur courier office at Supela in Bhilai. I enquired to get my parcel delivered by 27.10.2022 to which Mr. nirbhay pandey promised that it will be delivered in the said that. He also advised me to buy insurance for the parcel for prioritised delivery. Till date 28.10.2022 it has not been delivered and on tracking the consignment it is showing the last update of 22.10.22 which shows my parcel has not covered even half the distance to the address. Today I enquired to their bhopal office to which they said that parcel has not even left my nearest Raipur centre. I am frustrated as it was an urgent parcel and now it is stuck in their garbage like services. Please help as I am not sure whether they will deliver my parcel on time. I am also planning to file a police complaint against Mr. Pandey of Bhilai office for false promise.