Madhur Courier — Parcel not delivered and the courier service centre branch manager talk badly

Address:

kawardha

Courier 10/03/2021ko kawardha c.g se singheshwar madhepura bihar ke liye nikla tha but beaxh mai kolkata walo ne parcel glt kagah send kr diya tha (miss root ) and when i say parcel is imp then they lied me and told within 2 days parcel will delivered and when parcel is not delivered i have called the again then they told tommorror finally the parcel will send to right place and from 7 to 8 days they are telling tym lagega tym lagega to our area courier service center when i am calling they are not attendings calls if they attend they talk badly and they have miss root my parcel so their resposiblity is that my parcel should go into right place and they also told me that you have not done insurance if your parcel it will lost we will not refund it but when i go to courier the parcel they don't tell anything