Madhur Courier — Poor service madhur courier Nagpur

Address:

Nagpur, Rajat plaza, ghat road

My name is Jatin Jagdish Pardikar, I was sent a consignment by my supplier from madhur courier Nagpur to Daman on 23rd Oct 2021. I tried tracking it online but it was not showing up. So I called the madhur facility on 27th Oct and informed my query to him so he told me to call after 11 am. I was calling this guy and also in the office from 2 days but they never responded to my call. On 28th Oct at around 4:30 pm he received my call and told me that he will whatsapp me in 5 minutes but still there is no message from his end.
After getting harrassed for almost 48 hours, I had written this complaint to you. Hope you people take corrective action against him and also let me know the status of the courier at the earliest.