Madhur Courier — Very important document not received

Address:

Agrawal general store sainkheda-pincode-487661

C-note number- [protected].
I am waiting my parcel to recieved since 30th aprl 2021.
Parcel dispatched on 30th aprl from chirayu hospital bhopal. Last update shows dispatched from jabalpur to narsinghpur on 3rd may and no update since then.
Its very disappointing that I am not getting proper response from bhoapl, jabalpur and narsinghur branch.I have chasing that very badly but still no success. Doscument is about my mother's discharge summary which I need to submit for claim within 1 month which is already passed due to delay from courier service.
Please response me.
If Insuranse company will not accept claim I will take legal action againt madhr courier.
Regards
Ajeet Agrawal- [protected]