[Resolved]  Madondeals.com — Mis-selling of their products through fradulent act

Address:

Bangalore, Karnataka

MadOnDeals company indulges into fraudulent business of duping the credit card users to divulge on their credit card details and lure them to buy their product in lieu of reward points earned on the customer's credit card account. In this particular case a person (by name Sonia Sharma) posed to be an ICICI bank executive called me from number[protected] and contacted me on my mobile number informing me that there are some unused reward points in my credit card account which are about to get expired and ICICI bank would like to offer me a package against those reward points so that they do not go wasted. She informed me that they have a tie up with a company by name MadOnDeals that would be providing me with the aforesaid package (which includes a 2 days all paid holiday package in a hotel/resort, yatra.com discount coupons for booking air tickets, diner’s club discount card, watch, free movie tickets, wallet, belt, etc.). Also, she would connect me to MadOnDeals representative over the phone line but condition is that I should not disclose to them that I am getting this package in exchange against my reward points and no one has contacted me from my bank before I contacted MadOnDeals or anything of that sorts. Also, the most important part, I would be required to make a payment of INR 7450/- for this package but that amount would automatically be adjusted against the reward points available in my credit card account. In order to go ahead with this offer, fake ICICI bank representative confirms with my name, DOB, card number and expiration date to verify my identity. I should not have disclosed the last 2 information which caused all the difference in this case. Using this information she was able to generate an OTP (One Time Password) which was received from ICICI bank on my mobile number and e-mail ID registered with them. I was advised to key in the OTP when directed to MadOnDeals IVR system for payment. Once directed to MadOnDeals, its representative once again explained about the inclusions of the package, cost, etc., and then cross verified with me that the package will not be exchanged any reward points or no one has contacted me from my bank before I contacted MadOnDeals or anything of that sorts (almost ditto to what ICICI bank rep said). Then I was directed to the IVR to make payment for INR 7450/-. After this was done, I against received a phone call from fake ICICI bank rep. to inquire if things went as planned at MadOnDeals and re-assured that amount I paid will be adjusted against reward points and will get reflected in my credit card statement . She in fact provided me with a reference ID for this conversion request. The next day I received a verification call from MadOnDeals to confirm the details about the package, its term & conditions, my address, etc. I was told that I will receive the package kit within 7 working days at my residence address. For so many days I could not find anything on my credit card statement to suggest that the amount INR 7450/- has been adjusted neither did I receive the package kit. After 2 weeks since the incident happened, I contacted ICICI bank customer care to inquire about conversion of reward points, I was informed that I have been a victim of cyber fraud and bank has no involvement what so ever in this regard. Since, this is a mis-selling of their products by MadOnDeals company by luring credit users into this trap of package deal which sounds free of cost but isn’t and misusing their card details to extract money from them in an illegitimate manner, a strict action should be taken against MadOnDeals and they should refund the entire amount of INR 7450/- back to me and to other affected customers. They should not be allowed to carry out their operations any further. Worst part is there is no recorded audio for the conversation that happened with the fake ICICI bank representative but the MadOnDeals company has the recording of the conversation that happened between them and me. So, even when I asked them to refund the money the justification they provide is that they have the recorded audio where I agreed to buy their product and they aren’t aware of who discussed with me and what before I contacted MadOnDeals to purchase their product.