Madrasshoppe — Complain against my undispatched order of books

Website:Madrasshoppe

Ordered a book from this site on 17/09/2023 and the order is still showing processing. There is no option to cancel order as well. They aren't even replying to my queries and even stopped responding to my texts. My Order number is NR-094860. kindly take action against this website and I would like to have a refund on my order. It cost's me 299
Thank You
Akarsh Meshram
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