Madrasshoppe — I'm complaining about no delivery of product

I ordered a book Order Reference NR-065033 - placed on 05/03/2022 at https://www.madrasshoppe.com/. I received only one mail regarding the confirmation but there was no track id or track link or tentative date for order delivery . I contacted through call, email and customer support but there is no response from their team. At 11/03/2022 i received a mail stating that the book is out of stock but while ordering there was no such thing mentioned. Now i wanted to cancel the order but there is no link for the same and the given link is also not working. I paid 149 rupee through paytm. I contacted again for the same but the responsible person is cutting my call. Kindly help me to cancel the order and get my money back.
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Mar 28, 2022
Updated by yashika katyal
No action is taken against it. How is this showing resolved?
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This is their tactic. Now even if you ask refund they'll never return. After you threaten to complain them, they'll send you a fake paytm refund id but no money will be credited in ur account. I lost 1200 rupees in this fake website.
i am also victim of this site.

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