Madrasshoppe — no delivery status, no confirmation about the time by which it will be delivered, whether it is available or not, and also not replying to the mails.

I placed my order for nr-013626 on 5th may 2019, and made an online payment for the same. The order confirmation is given but no updates about the delivery status are being given by the company. Also, the company is not replying for the mails. I am afraid of whether my money is wasted over this site, as many people are complaining about the same thing over this site. The company should try to improve this if they don't want to lose customers. I just want to know when my product will be delivered, and if not available, please refund my money so that i can order it from somewhere else, as i am lacking time for studies.