Madrasshoppe — Order not delivered...Cheater Madras Shoppe

Ordered a book from this site on 17/09/2023 and the order is still showing processing. There is no option to cancel order as well. They aren't even replying to my queries and even stopped responding to my texts. My Order number is 094858 kindly take action against this website and I would like to have a refund on my order. It cost's me 199.
Thank You
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