Madrasshoppe — Order not processed any futher even after 10 days.

Website:

www.madrasshoppe.com/?gclid=EAIaIQobChMIspjtm6bNgAMVHZhmAh2_Bw19EAAYASAAEgJwePD_BwE

I ordered a book from there website on 29/07/2023. It's been 10 days there is no update on WhatsApp not they are replying to my mails. I have already paid for my order. My order number is NR-092373. I want a refund for my order.