Madrasshoppe — Order Not Recived and no response from seller

Address:Chennai ,Tamilnadu
Website:www.madrasshoppe.com

Order No - NR-097255
I have ordered books from this website on 3rd Nov 2023
https://www.madrasshoppe.com/
However i have not yet Recived my order
When i tried to contact there customer support i am not getting proper response from them, they have share speed post details which is not correct and not showing my address, i am afraid of this is any kind of fraud. I tried to cancel my order but there is no option of cancellation, please suggest further steps to get my amount back.this is so frustrating.

Please help
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    Chennai ,Tamilnadu
    India
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