Madrasshoppe — Product not received

Address:Chennai, Tamil Nadu, India
Website:www.madrasshoppe.com

I ordered two books from this site on 20/10/2023 and the order is still showing processing. There is no option to cancel order as well.There customer service are also not providing any help or update about the order.My Order number is 096488 kindly take action against this website and I would like to have a refund on my order.
Thank You.
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    Chennai, Tamil Nadu, India
    India
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