Magic Holidays — Dissatisfaction - shifting of accommodation to lower grade hotel at the last moment

Address:	Mumbai City, Maharashtra, 400016
Website:	www.magicholidays.info

I had planned my holiday and wanted to travel to chennai, kodai kanal and munnar locations, accordingly while asking for the confirmation, i was told that magic holidays does not have own property at chennai and munnar locations and have only property at kodai kanal location. Accordingly, i had received confirmation in the month of december for the dates 18/05/2017 till 20/05/2017 for 3 nights. However, before going on the trip, somewhere on and around 14th may' 2017, i had received call from the reservation department that my booking would be cancelled at the resort and would be offered an alternative arrangement with treebo abhirami residency and was told that the resort had some staff related issues. After going to kodai kanal, i found that the resort was full at the said period and there was no room available at united 21 kodai kanal resort.

I want to have an explanation that in case you are having issues than why rooms were allotted to other people and my booking was cancelled? Further, the alternate property offered was very badly located despite being 0.4 kms from the kodai lake. There was no proper ventilation available in the room, i was also charged rs.300/- for water, further i forgot a parcel containing 3 boxes of chocolate and 1 bottle of nilgiri which was locally purchased at the hotel and after follow up with the hotel people i was informed that they had not found any such parcel in the room. Due to such pathetic accomodation, my entire trip was spoiled.

I had also called yourself 10-15 times from the said location and had also updated you but there was no help received from yourside as well.

In view of all the above facts and also the fact that magic holidays does not have kitchen facility at their resorts, i presume that i had made a mistake by taking membership with your company and i therefore request you to kindly cancel my membership and refund me the amount paid by me while taking the same.

Request you to kindly refund the amount on priority.