[Resolved] Magic Holidays — fraud/cheating

Neetu Wadhwa

from Basi, Punjab

Address:	Chandigarh, Punjab
Website:	www.panoramicworld.biz

Magic holidays is a cheat company. They have cheatedly taken rs 55, 500/- from me which they are refusing to refund now. They actually invited us to attend a session of 45 min. Saying that we have won a free 2 nights 3 days holiday voucher for which i would have to visit their chandigarh office and attend their session with my spouse to grab it. On visit, achal and his manager, sold us 100 nights stay membership package for (4 family members) stay in india and abroad, by creating a big illusion and without disclosing all the facts. Even they filled up the entire form on their own and got it signed from us without giving us any chance to read it. Morever, they told us that if we dont like the concept and their membership product then entire amount shall be refunded to us. Later, when we asked them for the hotel booking for a trip to bangkok then they started demanding an exorbitent amount of rs 28, 000/- in addition to amc charges which we refused to pay. And after knowing all the facts, when we asked them to cancel this membership and refund our booking amount or providecus the services as committed, which they are refusing to do so.

I have paid them an amount of rs 55, 500/- from my hard earned money which they are not refunding now even after our repeated request. Please suggest/assist me obtaining my money back from such a fraud company...

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May 9, 2018

Complaint marked as Resolved

Magic Holidays customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Magic Holidays Customer Care's response Dear Mrs. Wadhwa,

Greetings from Magic HOlidays!

As per our final telephonic conversation dated 26 March 2018,

We are ready to process the booking as per membership terms and conditions. As per the policy, we can accommodate 2 adult and 2 kids (below 12 year) in 1 studio room.

We have explained the terms and conditions of the membership and you have agreed and signed for the same member application form.

Further to your request about membership cancellation,

As per the Membership Rules of Magic Holiday Plan, any amount paid towards this membership is non refundable, hence the paid amount is non-refundable and no amount is due to you from our Company.

Please note that as per the Membership Rules of Magic Holiday Plan the payments made by you towards Magic Holiday Plan were adjusted first in admission cost, which is non-refundable.

As per the declarations signed by you and as per the Membership Rule stated above, no amount is due by our company to you towards Magic Holiday Plan.

Please confirm to my email and I’ll take the system action accordingly.

Thank you for contacting Magic Holidays!

regards,
Magic Holidays