[Resolved]  Magic Holidays — Membership

Address:Mumbai City, Maharashtra, 400016
Website:www.magicholidays.info

I take membership of magic holidays on may 2015 from mr. Dinesh prajapati ([protected]). Membership fee is rs.169300/- for 25 years.
He told me to pay 10% down payment i. E rs.16930/- and remaining amount in installment of rs.4241 for 48 months.
As enrollment offer they provide me credit voucher of rs.5000/-, 3n4d & 2n3d complimentary package and cash back worth rs.3500/-
He told me to use complimentary package and experience the service if its not satisfactory then cancel it and they will refund amount. He also confirm that they will not take installment amount until i use the complimentary package and want to continue the membership.
Unfortunately they send ecs and collect the installment amount directly from my bank account without informing me. After that i want to cancel the membership and i request for it so many times but they asked me to use the package.
I use their 2n3d package on jan 2016 and got worst experience. I want to cancel my membership and want my money back but they informed me that money is not refundable. Now they don't reply of my phone calls or emails also they can't provide the services of the package. Their surat branch is also closed from where i take the membership. I called so many times at their mumbai office when i told my membership no they disconnect the call
Please help me to get my amount back.
Was this information helpful?
No (0)
Yes (0)
Jan 22, 2017
Complaint marked as Resolved 
Magic Holidays customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2016
Magic Holidays Customer Care's response
Kindly request you to draft an email on customer.[protected]@magicholidays.info, where one of our advisor will be happy to assist you further.
Verified Support
Mar 31, 2017
Magic Holidays Customer Care's response
Dear Sir,

We've taken your feedback and your issue is already resolved.

Regards,
Team Magic Holidays!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Magic Holidays
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    190
    Pending
    0
    Resolved
    81
    Magic Holidays Phone
    +91 22 2524 8735 [Navi Mumbai]
    +91 44 4015 1500 [Chennai]
    +91 22 6617 1900 [Corp Office]
    Magic Holidays Address
    Khatau House, Basement, Mogul Lane, Mahim (West), Mumbai, Maharashtra, India - 400016
    View all Magic Holidays contact information