MagicBricks Complaints & Reviews

I have made numerous requests on phone, E-mails, complaint tickets(2215557 and 2218408) and several chats :
I am getting evasive replies on chats and complaint tickets but no resolution has been offered which is a cause of harassment to me after I paid Rs 19000/- to avail their assisted selling services.
Eight days after making the payment, my property is still not listed, no RM has been nominated, no coordination done for photography of property Managers do not attend to calls. What more to say about the pathetic state of management at Magic Bricks.
After every complaint on phone or through tickets, 24hrs to 48 hrs time is sought to bluff and mislead.
I request Magic Bricks to reverse the amount of Rs 19000 immediately as I see no will or drive to take the matter forward for a kick start for which I have been charged.

I brought a platinum package to rent out my property however I received over 30 fraud calls. The calls were scary and made me vulnerable to fraudulent transactions. When I asked for refund It rejected and there was no ownership of responsibility of the offerings of their services.

I want a full refund.

In this App, I found verified partner pg with magicbricks name is rahul pg, when I called him and ask about pg so, they took 1000 security deposite than told me 3000 for security deposite. I am total give 4000 security deposite to them.. then they told me give 4000 total security because of that transaction they have some technical issue. So, I give them 4000 also.. they told me all money refundable in 2 minutes. I gave Tam total 8000 rs. But now they asked also technical issue and want 10000 security deposite, but I don't gave and than I asked return my refundable money back so they told me 1st transfer 10000 than I give you full money because of technical issue, also they get my adhar, pan card, and my photo.. they don't give my 8000 back.. and not give pg detail also.. they doing fraud with me

Magicbricks sold be the Til you Sell package. But it is not truly a Till you sell the property but for 1 year. The one year is not immediate but they first do 6 months and then extend another 6 months.

For selling the package, their executive call everyday and explain all features and made me buy it. But when the first six months got over, they did not extend it or made a phone call for extension. They sent a whatsapp message to renew. When you depress the link, it does not get auto-renewed for the next six months as promised. It shows a page to buy a new package.

Calling the regular helpline does not work and their forwarding call disconnects. After multiple attempts, I got assigned a ticket number, but no one calls.

It;s been now 2 weeks that my ad does not get any responses.

Their after sales service for subscription extensions is very poor, as they are not incentivised to honor their contracts.

Totally disappointed.

I bought 2 packages - standard gold + RM service

1. Both the packs will start together at the time of payment i.e. on 20th
November - *the RM pack started only on 26th Nov*

2. Photo shoot will happen immediately along with full property description
and before the listing - *still no update on this! I need the shoot on
Sunday only*

3. RM will be well versed with the area and property and will fully support
with analytics, cold calling, everyday logs - *the RM has no clue of what
is APMC market where the property is. The RM is from Noida and has not done
a single cold calling or given any updates whatsoever!*

4. Top listing will happen after every 10 days - *the pack says every 30
days!!*

*Sales person name - Rohith +91 [protected]*

*RM - Unnati [protected]*

*RM's manager who false promised to call back - Kajal +91 [protected]*

I had purchased their services again after a gap of two months and to my astonishment I see that they had removed the photo that was attached in the previous subscription (maybe to reduce the interests on my property!)!!

Okay, I let that pass after a few arguments. Than comes the real blow; issues as under,

1. The property after 1.2 months still does not show up in my account and nothing happens after repeated reminders!
2. These guys rejected the same picture (which covers my whole house including my lawn and parking area from outside) which they used for the previous subscription! After editing the picture (as I stay in a different state than my property) and repeated reminders for it's approval and mailing again and again that I will complain online and you will loose on your business and credibility, no one cares!

After asking that if you guys cannot do the basics of showing my property in my account, refund, their response - Sorry, it's against policy!

Not working is fine, but refunding is not in policy!!

It's hard earned approx. 4k and these guys take you for a ride!

I would suggest others too to be aware of their fraud, better is to reach out to as many brokers in your area as you can and invest the money their instead of these fraudsters!

I purchased Magic Bricks add package worth ₹ 1599 on 15th November by phonepe but transaction was being showed as 'pending' but after 2 days it got successful. Phonepe support has confirmed the transaction as successful but Magic Bricks is saying the amount has not been credited to its account. I am attaching the screenshots of Magic Bricks and Phonepe both.

Hello,

This is Chetan Zhaveri, with reference to my advertisement given for my commercial Shop at Satellite Ahmedabad through mobile number [protected].

During the last fortnight of October, 2021 I had posted a free ad on magicbricks. Simultaneously I received a call from one of your Executive to upgrade the ad and convinced me to go for Titanium Pro. Which I did through Online payment. During the conversation I was pursuaded to immediately go for the upgrade for instant response due to Diwali. I was convinced when your telecaller told me that due to Diwali festive season my property will be sold immediately. On payment I was told that one of your photographer was not free and visit the place after 4/ 5 days i.e. on 27 October and when your writer is free, a special description will be written and posted.

During Diwali I was busy and after Diwali I found the description written was wrong. The Address was wrong, carpet area was wrong. Instead of commercial Shop description stress was given on office space, which I came to knew when during Diwali I got calls from few people enquiring with regards to Office space instead of Commercial Shop. I tried for edit/ rectify which was not possible. Eventually I tried to call several times your Ahmedabad Office but it seems they were too busy enjoying the festival season. Non of them were pickin up my call. Even after Diwali they did not respond, still no one is responding.

It is hard to see that instead of Ahmedabad, I had to call the Mumbai Team to help me.

Why such blunder? Who is responsible and why have I paid an amount for a service, wherein once taken, no one is responsible ?

To portray and see what your team member blunder, attached above a copy of my advertisement.

IS THIS THE SERVICE FOR WHICH WE PAY AND BECOME THE CULPRITS ? I WANT A REFUND, IMMEDIATELY.

Chetan Zhaveri

Someone is using my mobile number to post response to various people

I was sold rental package with high promises but poor delivery. Appalling customer care services.

I had purchased a Titanium plan and later the same was adjusted in assisted
selling services plan by paying the differential amount, My Property Id
is:[protected]. While taking the plan only I had informed the person (Mr.
Subhash Gupta Phone No. [protected]) that I will not go for the photoshoot
as I have already taken the photos & I need Magicbricks Verified Tag. So he
assured me that it will be done If I...

I have opted for free listing initially but after consistent ads and enticements in terms of benefits sent to me throught Texts to buy paid listing for our property for better prospects as largely advertised. I therefore bought the Gold Package and thereafter i started receiving calls to upgrade my package by paying more to enhance the visibility in order to get the deal done in the quickest possible time as said by the telemarketing executives. They started to differentiate poorly about the package i bought against the reselling of a product/package of much higher denomination for the same. All in all what they fool and extract money some or how from the customers by all fake possible means.

Hi team,

I have made an rent payment through my credit card and then I received a massage that rent have been credited to owner account but it has not been transfer yet. There is no credit been made on owner account.

Regards
Sahil

Dear sir / mam,
I've selected a platinum plan in magic bricks at a cost of 1800/-.To rent out my property.

However, I am dissatisfied with the service they provided to me from June 6 to till date.I saw no response from their website.

Their customer executive told me if you didn't receive any response.you can close that ad at anytime and we give you the refund likewise she told me.Thats y I taken.br...

Order Id: 271379

I have paid rent amount of 59000/- 1 week back and till now the amount is not credited, I am calling daily to the support number and also sent emails but no use.
Whenever I call they just say within 24 hours it will be credited. but till now no update on the same.
No update on emails and phone calls, they are just extending the deposit timeline

Referring

Order Id: 26765249
Invoice No- NV[protected]
Invoice Date- 10/10/2021
Amount paid: 2399

I subscribed for MbPrime Pro subscription, However the services were not working as expected. I was not able to pull any owner or agent info for any property. I was getting error like email id or phone number as blocked.

Reporting to Magicbricks customer support is like talking...

Worst service. Errors in ad, no responses from tenants

I purchased a 840 rupees plan to get 15 owner numbers to get rented house in Rohini Delhi. But they have shared the properties which were already rented and falsely marked as agents. I called 5-6 properties out of 15 properties quota and all were waste and they deduct them from the 15 numbers quota so that means they are just doing fraud to the consumers and when we ask for refund they are saying they wont do the refund because we have called the owners. This is ridiculous thieves they are... I want my money refunded.

Today we bought that package. They deducted the 2000 odd from our bank account. But they said that transaction failed. Money is not returned. No one picks in their call centers...

I was searching for a property on magic bricks and regarding that i got a call from their represetative i gave him all the details of the property i was looking for...later he asked me that can he share my number with the agents and i very catagorically told him not do so...instead i told him to send me the property details and i myself will contact the ones i would be interested in...despite my saying no he shared my details with n number...