MagicBricks Complaints & Reviews

I purchased a listing package from magicbricks. I was taught that the response would be great and they will help me and support if i am not satisfied with the response. Magicbricks is an unethical and unprofessional company, after taking money they have changed their eyes and attitude. I asked for my refund after noticing that the expected response was nothing but zero. I wrote so many emails for the refund, but they said that once money is received there is no refund, we can do anything in this. Please dont buy any listing package from Magicbricks as they are cheaters and non responsive towards their services.

I spent about 5-6 hours and entered my property on magicbricks. I even took the gold package. But had a very bad experience.

The website is not easy to use. They rejected all the pictures i uploaded. Would not give any reason. Made me enter everything again and again. Their support chat line was unhelpful. Then talked to phone support. Again not very good. They dont have clear cut criteria for what kind of photos to be added.br...

I would like to complaint against the magicbricks executives who handle accounts of customers/individuals. I have purchased an annual premium subscription from magicbricks and i regret choosing such a fraud company.

Initially an executive is alloted to handle the individual account, mr. Ankush from andheri chakala branch coordinates the goregaon west accounts, handles my account. Highly irresponsible, cheat person. I am a senior citizen and i am in the real estate business for more than 28 years.

Let me tell you how they cheat me everyday,
1. Whenever i post a property ad with photos and important details, these details are provided to me by the property owners who have been dealing with me since generations. The photos uploaded are of required size & are genuine. Still all the genuine photos provided by owners are rejected.

2. The details given like locality, property size, floor number are all changed/altered without my consultation. Why would someone provide wrong details and vouch for them. Everybody is here to do business and not waste their hard earned money on fake listings.. So, why should they change the honest genuine details. Who gives them the right to do so??? Why do they alter the listings and make it a permanent change which cannot be undone.

3. The biggest fraud is after the magicbricks team supposedly verifies the listing without having any knowledge about the property, the listing is sealed. No more changes can be made. So, if i have to recorrect the changes, i can't. Hence, they always ask me to put a new listing. Thus they get more listing numbers and i lose my listings/money for which i have paid in thousands...!!

4. Useless customer care people and the assigned account operator. My account operator mr. Ankush never solves any of my queries, messes with all my listings and is very much responsible for my low ratings as well. He is always on vacation whenever i call him. Very irresponsible & a fraud person cheating senior people.
For eg. I called him very recently for a listing whose location they changed to some slum area which is kms away from the actual location. The solution he provided is place another ad/listing and delete the incorrect one. I argued with him why are they doing this? To which he said, 'i can provide you with 2-3 free extra listings'..

5. Also, the listings expire in 2 months inspite of having yearly subscription. What is the use purchasing the premium subscription?? The listings should be active for atleast 6 months but they want to extract more money from us people.. This is looting money very smartly..

Everytime verification is done they alter everything on their own and seal the listing. A very clever number game played by magicbricks team to get more listings...
However, i have time and again complained about this issue but its been several months still they continue to mess around with my listings and hence my agent score is also low. Magicbricks very conveniently offers free listings but they dont ever learn from mistakes and make our life as customer very difficult.

Magicbricks company has been cheating me in the name of helping me get prospective buyers. The buyers call everytime and feel cheated when they find out the place mentioned on listing is different than the one i mention on call.. Its my name, my reputation, my business that is put at stake...

The magicbricks company is cheating common people.

Hi all,

I have taken titanium service for my property on 23rd november. This listing is valied for 6 months.

I am very unhappy with the service provided my magicbricks. It is more than a month now and still my listing is not completed. You can imagine one month already gone out of 6 months and my listing is still not complete.

They promised a lot of things before i paid the money. I was told before taking the service that a executive will be assigned for my property and he will take care in filling up all the details about my property including photoshoot, content writing etc.

On the contary after i have taken the service and paid the money, the sales guy stopped picking up my phone. I had to contnuously call their customer care for 2 weeks to get photoshoot done. Even the photoshoot is not done properly. The photographer said they just take photos of interior of the villa, the exterior view and amenities are not included. When i complained to support, first they refused to upload exterior view of villa but later after escalation agreed and send me photos of the exterior. It is more than 2 weeks now, i am still awaiting to get my photos uploaded.

The content writing is not complete as of this date. I was told it will be completed in 2 days:)

I feel totally cheated by magicbricks, they are just sitting on my money and doing nothing.

Their service is total crap, i am even getting better response from the other property websites where i have free listing. I have been cheated for money in the name of this crappy service

There is total negligence from magicbricks in providing the service after they have customers money. They just want to eat customers money and sit back.

Ticket number is 1002152 posted on magicbric.com
Ticket description:
Dear sir/madam, i had posted commercial office space id: 25992277 for rent, on oct 19, '17 and made payment of rs. 2750 gold package vide invoice number:11813811 on 21/10/2017. However, the property id: 25992277 continued to in the restricted free/unpaid mode and now is shows to have expired. Since my property remained in the free/restricted mode in spite of the payment made by invoice number: 11813811. I have not received the benefit of the service i had paid for. Therefore, please arrange to either activate my property under the gold package for a period of three months or alternately refund the amount paid for the listing of commercial office space under id: 25992277. I have also posted commercial shop id: 30889037 on nov 27, '17 under the bronze package and made payment of rs. 1500 vide invoice number:12005799 on 27/11/2017. However, i am unable to refresh the property as it say the property is in restricted mode. Please treat the matter as urgent and arrange to resolve the matte
Current status: re-open
1 message sent by magicbrick to me.
1. Email email message:dear xxx, greetings from magicbricks.com! We would like to inform you that your listing package against order id[protected] is already activated. Please follow these simple steps to refresh your property: 1. Login into your magicbricks account with your username and password. 2. Click on manage properties option given in main navigation dropdown, or you can also click on properties tab given in the middle of your screen to manage your properties. 3. If you know the property id, simply search the property you want to refresh using the? Search by id?. If not, search the property by entering its details. 4. Below the property detail, go to? Edit/refresh?. 5. Select your package from the list provided in the pop-up 6. Click on refresh. Your property will be refreshed right away. We at magicbricks.com would appreciate your feedback on our helpdesk support. The survey just takes 2 minutes to complete and your feedback will be of great help to us in the work to improve our services. Click here to begin - https://www.research.net/r/MagicbricksHelpdesk for information on our products & services, you may also call our self-helpline number[protected] between 9am to 6pm (Monday to saturday). We would like to take this opportunity to introduce an easy and convenient way of log your concern via? Feedback? Available on magicbricks.com. Assuring you of our best services at all times. Was sent on 27/12/2017 04:49:16 pm
3 comment already posted by me to magicbrick.com.
1. When can i expect a resolution was posted on 27/12/2017 03:03:21 pm
2. The only package in the list provided in the pop-up is the restricted package and the property the property still cannot be refreshed. Please note as the result of this i lost months of valuable time for renting out my property. Was posted on 28/12/2017 08:45:05 am
3. There is only package in the list provided in the pop-up is the restricted package and the property the property still cannot be refreshed. Please note and i not able to refresh the property nor contact potential renters for my property, as the result of this i lost months of valuable time for was posted on 30/12/2017 04:01:27 pm

Dear sir,

My id is 3097123. I purchased a gold package for renting my studio apartment, but very sorry to say that they have not come for photo shoot. They also have not given wrong information about my requirment. My studio apartment is open to singles, bachleors, students but they have written "family" as my preference whereas it is not so. It is not visible when a customer search the property under the big head of "east delhi"

Very poorly uploaded without pictures.

My order id is 6535, money paid on 7th dec 2017. Mr. Hemant had called and promised me the best services after i purchase the package of super titanum, but after purchasing no one has called for the said "best services".. Only calls came for the selling of packages. This shows that still no details are updated for my property at the magicbricks site even after making payment.
Stop cheating the customer.. Kindly return my money immediately...

Magicbricks runs an online campaign that offers handsome discounts immediately after user submits the property details.
On 11th nov 2017, as soon as i posted the property ad for sale, i got an offer page. As per the offer, i got 50% of discount on either silver, gold or titanium package (Only 3 paid options were displayed). I paid rs.3960/- and for titanium package. Within an hours time, i got a call from magicbricks support representative saying that the selected package is not applicable to the type of property submitted. Then he offered me super titanium which costed more than double i paid. He claimed that since i have paid part of the money, only remaining has to be paid before we activate super titanium.

This is how they extract money from customers. They first give you an offer and ask to pay more later otherwise your money is gone. This is purely a case of cheating. I have also recorded few of the calls i have got. Everytime they expect me to repeat the whoe incident

Since i could not afford the amount for super titanium, i asked for the refund procedure. He said the refund will be given in 2 to 3 days after you sned an email to [protected]@magicbricks.com (Case no: 976077). I immediately sent an email to support and requested for the refund. But, since then i am getting call every other day and the representatives from magicbricks tries to convince me to use the package. Once i use the package the refund will get cancelled and hence they are trying to pursue me to use the package.

Today, 5th dec, 2017, i got a call (I have recorded) where representative as asked me for otp that got generated. He logged-in to my account and i am not sure what he might have done. But i clearly called out in the conversation that "i do not want to use package, as i have asked for refund".

Before purchasing paid listing (Property id:[protected] package i was called several times and given assurance of the world but now no one support, answer to the calls and reply over the mails.
E-mailers to 1000 prospective buyers which is a part of paid package is still pending after 1 month of purchase. No one has contacted me for my property where more than 500 buyers were searching property in my locality this is what i was told by magic bricks representative.
I am requesting to at least send e-mailer but no response from no-1 company. Thank you magicbricks to teach me a lesson on trusting you folks.
Contact me for actual feedback @[protected]

I had purchased 'Tenant Connect' services for my property (Property ID[protected]. This was recommended by your agent Mr Jasvinder Singh. As per the details of this service I would be connected with 5 tenant immediately and a RM would be assigned to do all the necessary detailing to the tenants before planning a site visit.

I bought this service on September 25th and till date not even a single tenant has been provided to me by the RM. Validity period of 21 days for this service is over long back.

I would request you to look into this lapse and let me know what can be done in my case. I am away for a business tour for two months, until 31st December. One option is that you can give this tenant service again to me in the 1st week of January (with a good RM assigned) or else I would request for a refund so that I can buy services from some other portal.

I am raising this complaint because not even 1% of promised service was delivered to me.

Dear sir,

I have made a contact through your magic brick web to post sale of flats in my ongoing project "lakshmi towers" madhurawada, visakhapatnam. I have sent a mail explaining my requirement and mr deepak (Cell [protected]) came in to contact on phone. He misguided me and made me pay rs 65, 000/- for posting just only one flat and that too for one year which makes my enrollment makes useless. Does your magic brick need one year to sell one small flat value @ 35 lakhs apprx.. He fooled me and now even the locality of my project is posted madhavadhara which is wrong ang the actual place is madhurawada.. When i tried to contact mr deepak he is avoiding me now. Pls help to resolve my issue. Eldi techs. Hemant choudary : [protected] : [protected]@hotmail.com...

I had taken the gold plan while posting an ad on magicbricks, but the payment had failed & i received an email notification from them.in the mail, a payment link was mentioned & i completed the transaction to buy the gold plan. When i checked my accounts the next day, i was charged twice. So i sent a complaint to magicbricks customer support. I received a reply that aman would resolve my query in 12-15 business hours.
I had raised the complaint on 16th october, but still no revert or refund received, even after multiple follow ups.

Userid - [protected]@ymail.com
Mob - [protected]

Almost 10 executives called me 100 times and harassed me until i subscribe for premium listing and they are not giving me any service now, seems like big time cheating going on by magicbricks. This is my order id[protected]. They are not even responding to my calls. It's been almost 3 weeks and now they are not even ready to refund and now i am struck with no resolution. I was told that they have 10000 buyers looking for property in my area and i can sell very easily but now their service is very poor and finally cheated me and i am loosing my time and money, so please help me with resolution.

Your agent named sai baba realestate situated at warasiguda has taken 3000 as registration fee to show the propertys situated sarounding hus from hus on13/10/2017 and not taking call from that day so plz take action on him though which no one can face same problem that what i am facing i am expecting to return my money from him plz resolve as soon as posible...

I have uploaded one 3 bhk flat at ranibagan, berhampore, murshidabad, wb with photos but location based inquiry, does not show the property. Please do the needful so that the property is shown with search for murshidabad, berhampore, ranibagan or baharampur, wb or with other search criteria.
Please treat urgent.
Regards,
Kaushik lahiri,
[protected]
Kaushik. [protected]@nic.in

I paid titanium charges for selling my property. I find the photos of my property are not appearing in website. To follow up this matter i called[protected]. I was asked to hold on. After a lot of time the call got disconnected. I called mobile [protected] which was given to me. They abruptly disconnected saying they are in a meeting.

Never i have paid money to such substandard organisation. I would like more such people to come together and legally ban this organisation for giving such a poor service

I am running from pillar to post everyday. All us at:[protected] this number never works. It always gives funny message, like it is not accepting incoming calls or old tape recorder its needle is stuck on press one for english press two for hindi. If by mistake i get connected the customer care guy does not understand my problem and talks like bull #.
I am listing my issues

Registered on 12th and not even a single inquiry till date
Not able to edit basics details like i update my flat as furnished, one cover park after two days goes back to unfurnished and no parking. I thing some ghost is working over there.
100 times i would have made efforts and i am not able upload my video and i am attaching screenshot
Most importantly there is no location called girapeth in nagpur.in spite of raising this issue to correct no action taken ticket number is 952686. To substatiate my claim enclosed google map which clearly says canal road giripeth which you are correcting the database. Customers will be searching for giripeth and not girapeth and i am loosing customers for this reason
As normal user of your site i tried and never found my ad in top 10 in last ten days which was one of the promises made
Mail blaster was to be used and 1000 mails promised and nothing happened.
As per site statistics some 120 people viewed this ad but i see not even a single response, which is slightly difficult to digest.
What is this builder floor apartment not able to edit the same also
Is there any way to improve the visibility of this advertisement as i have lost precious 15 days in uploading the details itself.

Regards

Gopalakrishnan

These people are fraud... They charge heavy eg 20000 if they charge for renuel package in 6 month they charge 40000. For next renewal 80000 and they neg to 60000

... I dont like the packagae... Were we have no ways... These people have duplicate ads 30ads last 2 months before... When i asked they said technical issue...

Today they refresh 7ads... When i ask they said technical issue... They are thief... As a customer in cant moniter them... Iam not interested with theres people... For renewal they can do anything for money...

I dont know how many ads they renewed also... When i ask they are not responding properly...

[protected]@gmail.com
My contact [protected]

I had purchased a gold listing package by paying rs. 2630.00 on 18.8.2017, order id 11474759 and the first photo shoot was scheduled on 21.8.2017 but till date they are not coming. I have called the customer care fifteen times but of no use. Every time other than saying sorry they do nothing. I am working in chennai and the property is in bangalore. I have taken almost four times leave and traveled to bangalore to show the property but no body turns up. I am fed up with this company.

Magic bricks subscription package price changes every few minutes/days. Even after paying for a listing with an assured photo-shoot of the property, they backtrack making the most ridiculous statements
Such as: your property is not in the city, its not fully furnished etc (Both untrue) and that the subscription never mentioned a photo-shoot. (Their customer service kept assuring me that there would be, therefore i paid), not to speak of the rudeness on the part of one particular customer service executive.