MagicBricks — magicbricks executives operates/change customer's account without permission

Address:	Mumbai City, Maharashtra
Website:	www.magicbricks.com

I would like to complaint against the magicbricks executives who handle accounts of customers/individuals. I have purchased an annual premium subscription from magicbricks and i regret choosing such a fraud company.

Initially an executive is alloted to handle the individual account, mr. Ankush from andheri chakala branch coordinates the goregaon west accounts, handles my account. Highly irresponsible, cheat person. I am a senior citizen and i am in the real estate business for more than 28 years.

Let me tell you how they cheat me everyday,
1. Whenever i post a property ad with photos and important details, these details are provided to me by the property owners who have been dealing with me since generations. The photos uploaded are of required size & are genuine. Still all the genuine photos provided by owners are rejected.

2. The details given like locality, property size, floor number are all changed/altered without my consultation. Why would someone provide wrong details and vouch for them. Everybody is here to do business and not waste their hard earned money on fake listings.. So, why should they change the honest genuine details. Who gives them the right to do so??? Why do they alter the listings and make it a permanent change which cannot be undone.

3. The biggest fraud is after the magicbricks team supposedly verifies the listing without having any knowledge about the property, the listing is sealed. No more changes can be made. So, if i have to recorrect the changes, i can't. Hence, they always ask me to put a new listing. Thus they get more listing numbers and i lose my listings/money for which i have paid in thousands...!!

4. Useless customer care people and the assigned account operator. My account operator mr. Ankush never solves any of my queries, messes with all my listings and is very much responsible for my low ratings as well. He is always on vacation whenever i call him. Very irresponsible & a fraud person cheating senior people.
For eg. I called him very recently for a listing whose location they changed to some slum area which is kms away from the actual location. The solution he provided is place another ad/listing and delete the incorrect one. I argued with him why are they doing this? To which he said, 'i can provide you with 2-3 free extra listings'..

5. Also, the listings expire in 2 months inspite of having yearly subscription. What is the use purchasing the premium subscription?? The listings should be active for atleast 6 months but they want to extract more money from us people.. This is looting money very smartly..

Everytime verification is done they alter everything on their own and seal the listing. A very clever number game played by magicbricks team to get more listings...
However, i have time and again complained about this issue but its been several months still they continue to mess around with my listings and hence my agent score is also low. Magicbricks very conveniently offers free listings but they dont ever learn from mistakes and make our life as customer very difficult.

Magicbricks company has been cheating me in the name of helping me get prospective buyers. The buyers call everytime and feel cheated when they find out the place mentioned on listing is different than the one i mention on call.. Its my name, my reputation, my business that is put at stake...

The magicbricks company is cheating common people.