Mahadiscom / Mseb / Msedcl — Name Change Application Rejection with Correct Document Uploaded

I've submitted my name change request multiple time and made payment for the same but there's rejection and unnecessary harrashed, do department need any bribe by asking me to visit office? why this got rejected with correct document as well? I've uploaded both index-II and form x duly signed and attested with my builder i don't know what short of document is still required.
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    Mahadiscom / MSEB / MSEDCL Phone
    +91 22 2261 9100
    +91 22 2261 9300
    Mahadiscom / MSEB / MSEDCL Address
    Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
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