Mahadiscom / Mseb / Msedcl — Name change application submitted but no name change yet

Dear Mahadiscom Team,

Its very hectic experience im facing during this pandemic,

I want you to notice my problem with sincere manner,

I have applied application of name change in electricity bill for two time, my second application id is 31173714 and my consumer number is[protected],
this application was applied on 18.4.2021 and still my status is showing application received, due to this much of delay, i have decided to talk to your customer care team and 1st they insure me that my application is successfully processed and the bill of my name will come from next month, but it wont happened .
I have again decided to talk to your customer care team and this time they raised a complaint regarding this and it was showing resolved after 4 weeks of time lapse, but they write me they have submitted the hardcopy, kindly contact the sub div office .
After this message i went to your subdiv office nalasopara west there i found that he is demanding for some extra documents like test certificate from local electrician, NOC from BUILDER AND PREVIOUS FLAT OWNER and when i show legal documents which i have already submitted in online he is not even bother to look at that and just ignore everything and demand for documents mentioned above,
Also on online site we can upload only two documents which shows room belongs to the current applicant i.e legal document and tax receipt and other is NOC from owner or builder i have submitted Index 2 of my room agreement along with SD refund letter from previous flat owner showing transfer of SD fund,
You all tell me whether I have to take precautionary measures during this pandemic or not . Your online site demand for few documents but your sub division officer person demand for more than two documente and not even doing his job properly, I also seen some xerox person just outside of your NALASOPARA WEST SUB DIV OFFICE who told me to give 1200 Rs and they will do all and change my name . So i have a question: are there any settings going on between your sub div and these agents?

Last concern is not my look out but it is yours so do some investigation because it reflects your prestige .
I want my name to be changed by this month if it won't happen. I need MY 130 Rs back in My Account or should be deducted from my next bill amount .

Your Team is not helpful anyway so at least give my money back .

Regards

Sujit Jha